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"Att hamna mellan stolarna": En kvalitativ studie om myndigheters hantering av ärende och bemötande med individer med psykisk ohälsa
Halmstad University, School of Health and Welfare.
Halmstad University, School of Health and Welfare.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Enligt WHO ökar den psykiska ohälsan globalt, i bakgrund till detta har vi valt att fördjupa oss i hur individer med psykisk ohälsa upplever att de blir bemötta och handlagda av följande myndigheter Arbetsförmedlingen, Försäkringskassan och Socialförvaltningen. Ansatsen i studien har varit en kvalitativ metodansats med hermeneutisk ingång som genomfördes via fem kvalitativa intervjuer. Syfte med denna studie är i första hand att få insikt på hur myndigheterna uppfyller de lagar och regleringar som finns lagstadgat angående psykisk ohälsa samt belysa myndigheternas hantering och bemötande. Våra teorier har varit system och livsvärld, organisationsteori och roller/rollkonflikter. Resultatet indikerar att myndigheterna följer anvisade lagar och riktlinjer, att målen är att kunna bistå de klienter de dagligen möter på ett professionellt sätt. Vi kan konstateras att förhållandet mellan individen och myndigheterna präglas av vissa oklarheter kring handläggande. 

Abstract [en]

According to the WHO, mental health increases globally, in the background to this we have chosen to immerse ourselves in how individuals with mental ill-health feel that they are treated and handled by the following Arbetsförmedlingen, Försäkringskassan and Socialförvaltningen. The approach of this study has been a qualitative metodansats with a hermeneutic entrance, which was carried out five qualitative interviews were conducted. The purpose of this study is to gain insight in how the authorities are complying with the laws and regulations that are legislated on the subject of mental illness, as well as to highlight the authorities ' management and staff. Our work has been in the system, and pain, as well, organizational theory and the role/research. The results indicate that the comply with the designated laws, regulations, and guidelines, and that they are able to provide assistance to the clients, and they meet every day in a professional manner. We can conclude that the relationship between the individual and the public authorities are characterised by a certain lack of precision about the process.

Place, publisher, year, edition, pages
2019. , p. 81
Keywords [en]
mental health system, and pain, as well, the role/research, organizational theory, management of the case, the attitude, and the laws of the land.
Keywords [sv]
Psykisk ohälsa, system och livsvärld, roller/rollkonflikter, organisationsteori, handläggning av ärende, bemötande och lagar.
National Category
Sociology
Identifiers
URN: urn:nbn:se:hh:diva-41348OAI: oai:DiVA.org:hh-41348DiVA, id: diva2:1383991
Subject / course
Sociology
Educational program
Social Change and Social Sustainability, 180 credits
Supervisors
Examiners
Available from: 2020-01-28 Created: 2020-01-09 Last updated: 2020-01-28Bibliographically approved

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