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Employees’ work environment and patients’ rights, conflicting responsibilities when implementing patient online access to their EHR
Department of Design Sciences, Lund University, Lund, Sweden.ORCID iD: 0000-0002-6308-3662
Department of Design Sciences, Lund University, Lund, Sweden.ORCID iD: 0000-0001-7874-7970
2016 (English)Conference paper, Published paper (Refereed)
Abstract [en]

This paper is based on an interview study examining the implementation of the eHealth service patient online access to electronic health records in two county councils in Sweden. Our aim is to present and discuss the two councils’ implementation processes and the differences between them, with particular focus on the implementers’ consideration of caregivers’ work environment. A theoretical aim is to shed light on the complicated situation that arises when a county council is responsible for both the implementation of an eHealth service and the effects it has on the work environment of the employees (professionals). The results from the total of 16 semi-structured indepth interviews show that the two county councils differ in the following areas: 1) whether the implementation is interpreted as a threat for the work environment; 2) who the interviewees consider as responsible for the work environment; and 3) if it was considered important to build trust between the implementers (the county councils) and the professionals – and how this trustbuilding was accomplished. It is concluded that the differences between the two implementation processes was due in part to the difference in how the service was framed and labelled in the two respective county councils, and that one of the county councils has encountered difficulties in taking dual responsibility towards both patients and the work environment of the employees. This implies, according to Bovens’ (1998) classification, that one of the county councils takes active responsibility for the work environment while the other takes passive responsibility for the work environment. 

Place, publisher, year, edition, pages
2016.
Keywords [en]
Electronic health record (EHR), eHealth, responsibility, online access, implementation
National Category
Work Sciences
Identifiers
URN: urn:nbn:se:hh:diva-40980OAI: oai:DiVA.org:hh-40980DiVA, id: diva2:1370958
Conference
HEPS 2016 - Healthcare systems, Ergonomics and Patient Safety Conference, Toulouse, France, October 5-7, 2016
Available from: 2019-11-18 Created: 2019-11-18 Last updated: 2019-11-21

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Petersson, Lena

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf