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On the way to anticipated car UX
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS). Volvo Cars, Gothenburg, Sweden.
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).ORCID iD: 0000-0003-1870-683X
RMIT University Melbourne, Australia.
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).ORCID iD: 0000-0002-6453-3653
Show others and affiliations
2018 (English)In: NordiCHI'18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction, New York: ACM Publications, 2018, p. 494-504Conference paper, Published paper (Refereed)
Abstract [en]

Traditional User Experience (UX) research provides insights into situated uses of products, or reflections after their use, but tells us little about how products are experienced before use. In this article we demonstrate how people's engagement in web-based discussion forums creates ways through which they can experience products before they have actually used them, and reflect on the implications of this for UX research. To understand how product anticipation emerges in a digital-material setting we undertook an ethnographic analysis of members' contributions to http://www.teslaclubsweden.se, a web-based discussion forum that connects Tesla car enthusiasts. Anticipation developed as a shared endeavour that evolved through five ways which forum members engaged and participated in their community of practice. Through their online interactions their UX evolved before using the actual car. Our findings provide deeper understandings of anticipatory UX, and insights for UX design in HCI. © 2018 Association for Computing Machinery

Place, publisher, year, edition, pages
New York: ACM Publications, 2018. p. 494-504
Keywords [en]
Anticipation, netnography, autonmous driving
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hh:diva-38285DOI: 10.1145/3240167.3240219ISBN: 978-1-4503-6437-9 (electronic)OAI: oai:DiVA.org:hh-38285DiVA, id: diva2:1261611
Conference
NordiCHI'18, 29 sept -3 Okt, 2018, Oslo, Norge
Projects
Human expectations and experiences of Autonomus Driving
Funder
VINNOVA, 2016-02515Available from: 2018-11-08 Created: 2018-11-08 Last updated: 2018-11-09Bibliographically approved

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Lindgren, ThomasFors, VaikePink, SarahBergquist, Magnus

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf