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An evaluation of business intelligence software systems in SMEs - a case study
Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL), Centre for International Marketing and Entrepreneurship Research (CIMER).ORCID iD: 0000-0002-2427-3148
2012 (English)In: Journal of Intelligence Studies in Business, ISSN 2001-015X, E-ISSN 2001-015X, Vol. 2, no 2, p. 51-57Article in journal (Refereed) Published
Abstract [en]

This article proposes a simple model for evaluating the performance of Business Intelligence software systems based on what companies themselves find to be most important; efficiency, user friendliness, overall satisfaction, price and adaptability. Companies want to know the different systems used, why they are used and how effective they are for different tasks. They are also concerned about the systems' compatibilities. The study builds on a deep interview with eight Swedish SMEs. The results show what terms are used by users, how they have solved their information needs and what problems arise in each company. It also shows that the decisions about what system to use are related to the experience specific individuals have had in other companies.

Place, publisher, year, edition, pages
Halmstad: Halmstad University , 2012. Vol. 2, no 2, p. 51-57
Keywords [en]
Business analysis, Business intelligence, Decision support, Software systems
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-38140Scopus ID: 2-s2.0-84905676513OAI: oai:DiVA.org:hh-38140DiVA, id: diva2:1255079
Available from: 2018-10-11 Created: 2018-10-11 Last updated: 2018-10-11Bibliographically approved

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fulltext(465 kB)62 downloads
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Solberg Søilen, Klaus

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf