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The Dynamics of Transformation in the Development of Digital Services
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS). IT University of Copenhagen, Copenhagen, Denmark.
2018 (English)In: Designing Digitalization (ISD2018 Proceedings) / [ed] B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider, Lund: Lund University , 2018, Vol. 27, p. 595-606, article id 54Conference paper, Published paper (Refereed)
Abstract [en]

Service providers are increasingly depending and using digital infrastructure and tools provided by digital platforms to transform their services and develop digital ones that meet the needs of heterogeneous end users. However, while there is an emerging literature of developing digital services, little is known about the dynamics of transformation. Using multiple cases of firms that develop digital services, the digital service taxonomy was synthesized to understand the dynamics of transformation in developing digital services. This study identifies five main dynamics: the services experience, the service process, the service capabilities, the service environment and the service delivery.  Each of those dynamics and their associated factors is explored under the objectives of business, interaction and technology. This enables us to extend the existing literature on digital service development in particular and contributes to the research of digital innovation in general.

Place, publisher, year, edition, pages
Lund: Lund University , 2018. Vol. 27, p. 595-606, article id 54
Keywords [en]
digital services, service transformation, platforms, ecosystems, development
National Category
Computer and Information Sciences Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hh:diva-37782ISBN: 978-91-7753-876-9 (electronic)OAI: oai:DiVA.org:hh-37782DiVA, id: diva2:1241861
Conference
27th International Conference on Information Systems Development (ISD2018), Lund, Sweden, 22-24 August, 2018
Available from: 2018-08-24 Created: 2018-08-24 Last updated: 2019-03-20Bibliographically approved

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Ghazawneh, Ahmad

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf