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E-Maintenance as an Emerging Customer Value Generating IT-Enabled Resource
Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).ORCID-id: 0000-0001-8060-5613
Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).ORCID-id: 0000-0001-9439-0764
2012 (engelsk)Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

This paper reports business related challenges and opportunities for e-maintenance as an emerging customer value generating IT-enabled resource. The research study is concerned with the e- maintenance based on remote diagnostics in the vehicle industry. E-maintenance of vehicles is of great importance as e-maintenance technology has great potential to provide various state of the art maintenance related services for the vehicles. This emerging technology brings challenges and opportunities to generate value both for the companies and their customers. In this paper, we have presented several business related challenges and opportunities for e-maintenance. In the form of a set of propositions, the contribution of this paper is to conceptualize e-maintenance as an emerging customer value generating IT-enabled resource by showing challenges and opportunities related to it.

sted, utgiver, år, opplag, sider
2012.
Emneord [en]
E-maintenance, IT-enabled resource, Challenges, Opportunities, Customer value
HSV kategori
Identifikatorer
URN: urn:nbn:se:hh:diva-19666OAI: oai:DiVA.org:hh-19666DiVA, id: diva2:553247
Konferanse
7th Mediterranean Conference on Information Systems (MCIS 2012), Guimarães, Portugal, September 8-10, 2012
Tilgjengelig fra: 2012-09-18 Laget: 2012-09-18 Sist oppdatert: 2018-03-22bibliografisk kontrollert

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