The role of CRM within Corporate Strategy: a general analysis 2004 (engelsk)Independent thesis Basic level (degree of Bachelor)Oppgave

Abstract [en]

Introduction Doing business is easy.Doing business successfully is difficult. Doing business successfully in the long run is a real challenge to management and employees. Companies are driven by the pursuit for growth, and profitability. The need for clear strategy, a guideline is essential to succeed permanently. This means to shift the concentration from short term objectives to long term ones, based on the main determents of success - the customer.

sted, utgiver, år, opplag, sider

2004.

Emneord [en]

CRM, Customer orientation, relationship, strategy

Identifikatorer

URN: urn:nbn:se:hh:diva-11735Lokal ID: U10764OAI: oai:DiVA.org:hh-11735DiVA, id: diva2:366870

Uppsök

Social and Behavioural Science, Law

Merknad

Denna uppsats kan beställas från arkivet / This paper can be ordered from the archive. Kontakta / Contact: arkivet@hh.seTilgjengelig fra: 2010-11-09 Laget: 2010-11-09bibliografisk kontrollert

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