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A professional services firm's competence development
Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), Centrum för innovations-, entreprenörskaps- och lärandeforskning (CIEL), Centre for Technology, Innovation and Marketing Management (CTIM2).ORCID-id: 0000-0002-0554-9591
2007 (engelsk)Inngår i: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 36, nr 8, s. 1068-1081Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

The conceptualization of a firm's competence development has undergone some developments, as seen from the extant literature. However, studies or explanations of a firm's competence development over time seem to concentrate on firms that manufacture physical goods. The literature is devoid of studies on the competence development of professional services firms (PSFs). With two in-depth case studies, this paper seeks to shed light on factors that impinge on PSFs' competence development over time. An important finding of this study is that all the two PSFs' competence development over time has been influenced, in large measure, by their close and regular interaction with their respective immediate customers as well as with some significant third parties in their network of exchange relationships, where the actors mutually adapt to each other and also learn from each other. Evidences in all the two cases show that each of the firms has won and kept important customers that give them the most and frequent assignments per year, thanks to the factors that have affected their competence to meet customers' demand over time.

sted, utgiver, år, opplag, sider
New York: Elsevier, 2007. Vol. 36, nr 8, s. 1068-1081
Emneord [en]
Competence and competence development, PSFs, Network of exchange relationships
HSV kategori
Identifikatorer
URN: urn:nbn:se:hh:diva-1333DOI: 10.1016/j.indmarman.2006.08.006ISI: 000250791100006Scopus ID: 2-s2.0-34648831708Lokal ID: 2082/1712OAI: oai:DiVA.org:hh-1333DiVA, id: diva2:238551
Tilgjengelig fra: 2008-04-16 Laget: 2008-04-16 Sist oppdatert: 2017-12-13bibliografisk kontrollert

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Awuah, Gabriel Baffour

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