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The Dynamics of Transformation in the Development of Digital Services
Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS). IT University of Copenhagen, Copenhagen, Denmark.
2018 (engelsk)Inngår i: Designing Digitalization (ISD2018 Proceedings) / [ed] B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider, Lund: Lund University , 2018, Vol. 27, s. 595-606, artikkel-id 54Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Service providers are increasingly depending and using digital infrastructure and tools provided by digital platforms to transform their services and develop digital ones that meet the needs of heterogeneous end users. However, while there is an emerging literature of developing digital services, little is known about the dynamics of transformation. Using multiple cases of firms that develop digital services, the digital service taxonomy was synthesized to understand the dynamics of transformation in developing digital services. This study identifies five main dynamics: the services experience, the service process, the service capabilities, the service environment and the service delivery.  Each of those dynamics and their associated factors is explored under the objectives of business, interaction and technology. This enables us to extend the existing literature on digital service development in particular and contributes to the research of digital innovation in general.

sted, utgiver, år, opplag, sider
Lund: Lund University , 2018. Vol. 27, s. 595-606, artikkel-id 54
Emneord [en]
digital services, service transformation, platforms, ecosystems, development
HSV kategori
Identifikatorer
URN: urn:nbn:se:hh:diva-37782ISBN: 978-91-7753-876-9 (digital)OAI: oai:DiVA.org:hh-37782DiVA, id: diva2:1241861
Konferanse
27th International Conference on Information Systems Development (ISD2018), Lund, Sweden, 22-24 August, 2018
Tilgjengelig fra: 2018-08-24 Laget: 2018-08-24 Sist oppdatert: 2019-03-20bibliografisk kontrollert

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