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Service design for digital servitization: Facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0
Mondragon Unibertsitatea, Mondragón, (Gipuzkoa), Spain.
Halmstad University, School of Business, Innovation and Sustainability.ORCID iD: 0000-0002-5849-1442
Mondragon Unibertsitatea, Mondragón, (Gipuzkoa), Spain.
Mondragon Unibertsitatea, Mondragón, (Gipuzkoa), Spain.
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2023 (English)In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 110, p. 96-116Article in journal (Refereed) Published
Abstract [en]

Industry 4.0 provides increasing opportunities for manufacturing companies in servitization, which has led to the emergence of digital servitization. Several single case studies have suggested service design as a means to advanced services value proposition design in digital servitization. However, these case studies are context-constrained, while multicase studies investigating the impact of service design on digital servitization remain sparse. In the present study, we examined, over two and a half years, the application of service design for advanced services value proposition design in a multicase study of 10 manufacturers engaged in digital servitization. By applying a research through design method, we studied the impact of service design on the digital servitization process and identified the types of events that shape the advanced services value proposition design. As a result, this research provides further insights into the impact of service design on digital servitization in the manufacturing context and offers new avenues for further research in the field. © 2023 The Authors. Published by Elsevier Inc.

Place, publisher, year, edition, pages
New York, NY: Elsevier, 2023. Vol. 110, p. 96-116
Keywords [en]
Digital servitization, Service design, Advanced services, Value proposition design, Industry 4.0
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-50078DOI: 10.1016/j.indmarman.2023.02.015ISI: 000962703400001Scopus ID: 2-s2.0-85149463287OAI: oai:DiVA.org:hh-50078DiVA, id: diva2:1741980
Projects
OSMaaS
Funder
Knowledge Foundation, 20180181
Note

Funding: The Provincial Council of Gipuzkoa, Grant No. Ekonomia Sortzailea-16 and Lehiakortasuna Indartzea-133 and the Swedish Knowledge Foundation, Grant No. 20180181.

Available from: 2023-03-08 Created: 2023-03-08 Last updated: 2023-04-19Bibliographically approved

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Hoveskog, Maya

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