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Distriktssköterskans erfarenheter av en digitalt medierad primärvård: en systematisk litteraturöversikt
Halmstad University, School of Health and Welfare.
Halmstad University, School of Health and Welfare.
2022 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesisAlternative title
The district nurse's experiences of digitally mediated primary care : a systematic literature review (English)
Abstract [sv]

Digitala kontaktvägar är en del av e-hälsa och omfattar all digital kontakt mellan vårdpersonal och patient. Det innefattar bland annat telefoni, videolänk och chatt och kommunikationen kan ske synkront eller asynkront. Som ett led i detta har distriktssköterskor fått arbeta fram nya arbetssätt. Syftet med denna litteraturöversikt var att undersöka distriktssköterskors erfarenheter av att möta patienter i en digitalt medierad primärvård. Erfarenheten hos distriktssköterskorna var att arbetet blev mer effektivt samtidigt som det upplevdes ge en ökad tillgänglighet för patienterna. Distriktssköterskorna uppmärksammade även att kommunikationen med patienterna var annorlunda i den digitala miljön. Utifrån litteraturöversiktens 13 kvalitativa artiklar, från Norden, framkom tre kategorier: den digitala vägen till vården, tolkning av patientens situation och digitalisering - inget val. Det geografiska närområdet borde kunna stärka överförbarheten till vårt eget land. De samlade erfarenheterna från distriktssköterskor i primärvården skulle kunna bidra till att utveckla arbetssätt samt öka förståelsen och medvetenheten om hur relationen distriktssköterskor och patienterförändras i en digitalt medierad primärvård. Framtida forskning bör vara en större enkätundersökning baserad på våra fynd för att skapa en nationell bild avdistriktssköterskors erfarenheter av att möta patienter i en digital miljö.

Abstract [en]

Digital contact paths are part of e-health and include telephone contact, video link and chat. Communication can be done synchronously or asynchronously. As part of this district nurses have had to work out new ways of working. The aim of this literature review was to investigate district nurses' experiences of meeting patients in a digitally mediated primary care. The experience of the district nurses was that the work became more efficient while it was perceived to provide increased accessibility for the patients. The district nurses also noted that communication with patients was different in the digital environment. Based on the literature review's 13 qualitative articles, from the Nordic countries, three categories emerged: the digital path to healthcare, interpretation of the patient's situation and digitization - no choice. The close geographic proximity may strengthen the transferability to our own country. The accumulated experience from district nurses in primary care could contribute to development of working methods and increase understanding of how the relationship between district nurses and patients changes in digitally mediated primary care. Future research should be a larger survey based on our findings to create a national picture of district nurses' experiences of meeting patients in a digital environment

Place, publisher, year, edition, pages
2022. , p. 33
Keywords [en]
change in working methods, communication, digital contact paths, e-Health, well-informed patients
Keywords [sv]
digitala kontaktvägar, e-hälsa, förändring av arbetssätt, kommunikation, välinformerade patienter
National Category
Nursing
Identifiers
URN: urn:nbn:se:hh:diva-48584OAI: oai:DiVA.org:hh-48584DiVA, id: diva2:1709444
Subject / course
Nursing
Educational program
Primary Health Care Specialist Nursing, 75 credits
Available from: 2022-11-09 Created: 2022-11-08 Last updated: 2022-11-09Bibliographically approved

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Citation style
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