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Irgang dos Santos, Luís Fernando, Doctoral Candidate in Innovation SciencesORCID iD iconorcid.org/0000-0001-9033-3957
Publications (10 of 11) Show all publications
Irgang dos Santos, L. F., Barth, H. & Holmén, M. (2023). Data-Driven Technologies as Enablers for Value Creation in the Prevention of Surgical Site Infections: a Systematic Review. Journal of Healthcare Informatics Research, 7, 1-41
Open this publication in new window or tab >>Data-Driven Technologies as Enablers for Value Creation in the Prevention of Surgical Site Infections: a Systematic Review
2023 (English)In: Journal of Healthcare Informatics Research, ISSN 2509-4971, E-ISSN 2509-498X, Vol. 7, p. 1-41Article, review/survey (Other academic) Published
Abstract [en]

Despite the advances in modern medicine, the use of data-driven technologies (DDTs) to prevent surgical site infections (SSIs) remains a major challenge. Scholars recognise that data management is the next frontier in infection prevention, but many aspects related to the benefits and advantages of using DDTs to mitigate SSI risk factors remain unclear and underexplored in the literature. This study explores how DDTs enable value creation in the prevention of SSIs. This study follows a systematic literature review approach and the PRISMA statement to analyse peer-reviewed articles from seven databases. Fifty-nine articles were included in the review and were analysed through a descriptive and a thematic analysis. The findings suggest a growing interest in DDTs in SSI prevention in the last 5 years, and that machine learning and smartphone applications are widely used in SSI prevention. DDTs are mainly applied to prevent SSIs in clean and clean-contaminated surgeries and often used to manage patient-related data in the postoperative stage. DDTs enable the creation of nine categories of value that are classified in four dimensions: cost/sacrifice, functional/instrumental, experiential/hedonic, and symbolic/expressive. This study offers a unique and systematic overview of the value creation aspects enabled by DDT applications in SSI prevention and suggests that additional research is needed in four areas: value co-creation and product-service systems, DDTs in contaminated and dirty surgeries, data legitimation and explainability, and data-driven interventions. © 2023, The Author(s).

Place, publisher, year, edition, pages
Cham: Springer, 2023
Keywords
Healthcare technology, Surgical site infections, Infection prevention and control, Value-based Care, Technology implementation, Systematic review
National Category
Nursing Engineering and Technology
Research subject
Health Innovation, Information driven care
Identifiers
urn:nbn:se:hh:diva-50052 (URN)10.1007/s41666-023-00129-2 (DOI)000939789800001 ()2-s2.0-85149042899 (Scopus ID)
Funder
Halmstad University, 220021Knowledge Foundation
Note

Funding: Open access funding provided by Halmstad University.

Available from: 2023-03-02 Created: 2023-03-02 Last updated: 2023-11-24Bibliographically approved
Miranda, R. L., Irgang dos Santos, L. F., Tambosi, S. S. & Tontini, G. (2023). Satisfação do Consumidor: Um Estudo Comparativo entre Usuários de Uber e Táxi. Revista de Negócios, 27(1), 41-56
Open this publication in new window or tab >>Satisfação do Consumidor: Um Estudo Comparativo entre Usuários de Uber e Táxi
2023 (Portuguese)In: Revista de Negócios, ISSN 1413-3849, Vol. 27, no 1, p. 41-56Article in journal (Refereed) Published
Abstract [pt]

Num ambiente cada vez mais competitivo, a satisfação do consumidor se tornou um dos principaisobjetivos das organizações que desejam criar e manter vantagem competitiva. Nesse cenário, paraconquistar a satisfação e a lealdade do consumidor, é necessário avaliar sua percepção em relação aqualidade dos serviços ofertados. Assim sendo, este estudo objetiva avaliar a satisfação dos usuáriosde Uber e táxi no Brasil a partir da percepção de qualidade dos serviços. Um questionário online foidesenvolvido com base na escala Servqual e contou com a participação de 442 respondentes. Osresultados da pesquisa indicam que os usuários, tanto do Uber quanto de táxi, consideram-sesatisfeitos com a qualidade dos serviços oferecidos; sendo que para os usuários de Uber os atributosmais importantes estão relacionados à “Usabilidade”, enquanto para os usuários de táxi os aspectosmais relevantes para a satisfação referem-se a dimensão dos “Tangíveis”.

Place, publisher, year, edition, pages
Blumenau: , 2023
National Category
Business Administration
Identifiers
urn:nbn:se:hh:diva-52563 (URN)10.7867/1980-4431.2022v27n1p41-56 (DOI)
Available from: 2024-02-05 Created: 2024-02-05 Last updated: 2024-02-29Bibliographically approved
Sestino, A., Sestino, M., Irgang dos Santos, L. F. & Guido, G. (2023). Sustainable Smart Mobility and Intelligent Transport Systems as Enabling Factors of Smart City Transition Oriented Digital Transition Strategies: Evidences from Italy. Impresa Progetto - Electronic Journal of Management, 1, 1-21
Open this publication in new window or tab >>Sustainable Smart Mobility and Intelligent Transport Systems as Enabling Factors of Smart City Transition Oriented Digital Transition Strategies: Evidences from Italy
2023 (English)In: Impresa Progetto - Electronic Journal of Management, E-ISSN 1824-3576, Vol. 1, p. 1-21Article in journal (Refereed) Published
Abstract [en]

This study investigates the opportunities that smart mobility offers as a fundamental part of the transition to a smart city. The study comprises a case study of the city of Taranto, Italy. The data collection was based on semi-structured interviews with policymakers with expertise in transport systems. Findings confirm the relevance of smart mobility as a primary fundamental factor to accelerate and begin the transition to a smart city, and how this transition requires a joint effort by both public actors and companies involving coherent, coordinated, and advantageous territorial development strategies aimed to achieve environmental sustainability and distributive equity.

Place, publisher, year, edition, pages
Genova: DITEA, 2023
Keywords
Smart city transition, smart mobility, sustainable urban development, urban technology, intelligent transport system, digitalization, digital transition
National Category
Business Administration
Research subject
Smart Cities and Communities
Identifiers
urn:nbn:se:hh:diva-52561 (URN)10.15167/1824-3576/IPEJM2023.1.1535 (DOI)
Available from: 2024-02-05 Created: 2024-02-05 Last updated: 2024-02-27Bibliographically approved
Irgang dos Santos, L. F., Könzgen Huck, N., De Miranda, R. L. & Da Silveira, F. (2022). An overview about multiple intelligences: a comparative study with business administration students of two private universities in southern Brazil. Independent Journal of Management & Production, 13(1), 168-184
Open this publication in new window or tab >>An overview about multiple intelligences: a comparative study with business administration students of two private universities in southern Brazil
2022 (English)In: Independent Journal of Management & Production, E-ISSN 2236-269X, Vol. 13, no 1, p. 168-184Article in journal (Refereed) Published
Abstract [en]

Experts claim for more studies on Theory of Multiple Intelligences in higher education classrooms. There is a lack of information on the characteristics of multiple intelligence in universities in developing countries, such as Brazil, as they can assist in the education of students in a wide variety of fields. This study aims to analyze and compare the types of multiple intelligences among bachelor students of Business Administration programs in private universities. We conducted a quantitative study based on survey with students from two private universities in the southern Brazil. The results indicated that the academic profile of both programs has similarity in the average frequency of most of the identified intelligences. The intelligences identified that showed statistically significant differences between academics are: logical-mathematical, interpersonal, musical and naturalistic. In general, the most developed multiple intelligences are: logical mathematical, interpersonal, intrapersonal and bodily-kinesthetic. In addition, the least developed are: spatial, linguistic, musical and naturalistic.

Place, publisher, year, edition, pages
São Paulo: Instituto Federal de Educacao, Ciencia e Tecnologia de Sao Paulo, 2022
Keywords
Multiple Intelligences, University, Education, Business Administration
National Category
Business Administration
Research subject
Health Innovation
Identifiers
urn:nbn:se:hh:diva-46561 (URN)10.14807/ijmp.v13i1.1552 (DOI)000764894900010 ()
Available from: 2022-04-04 Created: 2022-04-04 Last updated: 2022-05-02Bibliographically approved
Tontini, G., Irgang dos Santos, L. F., Kroenke, A., Hadlich, I., Picolo, J. D. & Mikulic, J. (2022). How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services. Benchmarking: An International Journal, 29(2), 496-521
Open this publication in new window or tab >>How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services
Show others...
2022 (English)In: Benchmarking: An International Journal, ISSN 1463-5771, E-ISSN 1758-4094, Vol. 29, no 2, p. 496-521Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this study is to demonstrate how to use customer spontaneous comments to identify which aspects influence the overall customer satisfaction with restaurant services from a nonlinear perspective. Design/methodology/approach: The authors collected data from 399 spontaneous comments about a chain of fast-food restaurants in Brazil. The comments are freely available on the TripAdvisor portal and were extracted and classified according to seven dimensions related to the quality of services: tangibles, reliability, responsiveness, assurance, empathy, quality of the food and price. Next, the authors combine the critical incident technique (CIT) and the penalty-reward contrast analysis (PRCA) to investigate the nonlinear relationship between service quality assessment and overall customer satisfaction. Findings: The method of integrating CIT with PRCA explains 64.7% of the variation in the customer's assessment of the services provided (R2Adj = 0.647). This shows that spontaneous comments from customers are related to their overall satisfaction with the service provided. Besides, the findings suggest that consumers tend to comment more about positive than negative experiences regarding aspects related to food, attendants' empathy and service assurance, and more negative comments about aspects related to responsiveness and price. However, it was found that negative comments have a stronger influence on overall satisfaction than positive comments. Originality/value: Using comments available for free on the Internet and evaluating how positive and negative comments can jointly influence customer satisfaction, the proposed methodology demonstrates how restaurants can use their customers' spontaneous comments to identify critical aspects to be managed and improved. To the best of authors’ knowledge, this is the first study presenting how restaurants can use customer spontaneous comments, freely available on the internet, to identify the relevance of different aspects of the services provided from a nonlinear perspective. In addition, the present study shows that although customers spontaneously tend to share more positive than negative comments about restaurant services, events related to negative experiences have a stronger influence on overall satisfaction. © 2021, Emerald Publishing Limited.

Place, publisher, year, edition, pages
Bingley: Emerald Group Publishing Limited, 2022
Keywords
Consumer satisfaction, Critical incidents technique, Fast-food restaurant, Penalty-reward contrast analysis, Service quality, TripAdvisor
National Category
Business Administration
Identifiers
urn:nbn:se:hh:diva-44753 (URN)10.1108/BIJ-08-2020-0409 (DOI)000657804600001 ()2-s2.0-85106703816 (Scopus ID)
Available from: 2021-06-16 Created: 2021-06-16 Last updated: 2022-02-15Bibliographically approved
Leão De Miranda, R., Irgang dos Santos, L. F., Gomes, G. & Santos Parisotto, I. R. (2021). Competitiveness influence on global innovation of nations: a cross-sectional analysis. Independent Journal of Management & Production (IJM&P), 12(4), 964-978
Open this publication in new window or tab >>Competitiveness influence on global innovation of nations: a cross-sectional analysis
2021 (English)In: Independent Journal of Management & Production (IJM&P), E-ISSN 2236-269X, Vol. 12, no 4, p. 964-978Article in journal (Refereed) Published
Abstract [en]

Innovation has been recognized as one of the main determinants of nation’s economic development and has been adopted as a main tool for adding value and achieving sustainable competitive advantage. In order to understand the influence of global competitiveness on global innovation of nations, this study analyzed some indexes of 133 countries using a multiple linear regression analysis. The results suggested that global competitiveness influences the innovativeness of nations significantly and positively. Higher education and training was the competitiveness indicators that most influenced in innovation of nations.

Place, publisher, year, edition, pages
São Paulo, Brazil: Instituto Federal de Educacao, Ciencia e Tecnologia de São Paulo, 2021
Keywords
Innovation, Global Innovation Index, Competitivenes, Global Competitiveness Index
National Category
Business Administration Economics
Identifiers
urn:nbn:se:hh:diva-42969 (URN)10.14807/ijmp.v12i4.1338 (DOI)000658532500019 ()
Available from: 2020-08-21 Created: 2020-08-21 Last updated: 2022-06-03Bibliographically approved
Irgang dos Santos, L. F., Holmén, M., Gama, F. & Svedberg, P. (2021). Facilitation activities for change response: a qualitative study on infection prevention and control professionals during a pandemic in Brazil. Journal of Health Organization & Management, 35(7), 886-903
Open this publication in new window or tab >>Facilitation activities for change response: a qualitative study on infection prevention and control professionals during a pandemic in Brazil
2021 (English)In: Journal of Health Organization & Management, ISSN 1477-7266, E-ISSN 1758-7247, Vol. 35, no 7, p. 886-903Article in journal (Refereed) Published
Abstract [en]

Purpose: Facilitation activities support implementation of evidence-based interventions within healthcare organizations. Few studies have attempted to understand how facilitation activities are performed to promote the uptake of evidence-based interventions in hospitals from resource-poor countries during crises such as pandemics. This paper aims to explore facilitation activities by infection prevention and control (IPC) professionals in 16 hospitals from 9 states in Brazil during the COVID-19 pandemic.

Design/methodology/approach: Primary and secondary data were collected between March and December 2020. Semi-structured interviews were conducted with 21 IPC professionals in Brazilian hospitals during the COVID-19 pandemic. Public and internal documents were used for data triangulation. The data were analyzed through thematic analysis technique.

Findings: Building on the change response theory, this study explores the facilitation activities from the cognitive, behavioral and affective aspects. The facilitation activities are grouped in three overarching dimensions: (1) creating and sustaining legitimacy to continuous and rapid changes, (2) fostering capabilities for continuous changes and (3) accelerating individual commitment. Practical implications: During crises such as pandemics, facilitation activities by IPC professionals need to embrace all the cognitive, behavioral and affective aspects to stimulate positive attitudes of frontline workers toward continuous and urgent changes.

Originality/value: This study provides unique and timely empirical evidence on the facilitation activities that support the implementation of evidence-based interventions by IPC professionals during crises in hospitals in a resource-poor country.

© 2021, Luís Irgang, Magnus Holmén, Fábio Gama and Petra Svedberg

Place, publisher, year, edition, pages
Bingley: Emerald Group Publishing Limited, 2021
Keywords
Facilitation activities, Change response, Implementation of changes, evidence-based interventions, COVID-19 pandemic, infection prevention and control professionals
National Category
Business Administration Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:hh:diva-42964 (URN)10.1108/JHOM-12-2020-0506 (DOI)000687715400001 ()2-s2.0-85113739653 (Scopus ID)
Funder
Knowledge Foundation
Note

Earlier title: Continuous Implementation in Infection Prevention and Control Practices During Pandemics

Available from: 2020-08-21 Created: 2020-08-21 Last updated: 2023-12-05Bibliographically approved
De Montreuil Carmona, L. J. & Irgang dos Santos, L. F. (2020). Challenges on the Teaching of Management through Blended Education. Revista Pensamento Contemporâneo em Administração, 14(1), 16-33
Open this publication in new window or tab >>Challenges on the Teaching of Management through Blended Education
2020 (English)In: Revista Pensamento Contemporâneo em Administração, E-ISSN 1982-2596, Vol. 14, no 1, p. 16-33Article in journal (Refereed) Published
Abstract [en]

This study analyzes the challenges of blended education (BL) of Management from teachers’ perspective. We conducted semi-structured interviews with seven university professors with experience in traditional, distance and BL modalities. Data analysis was performed through content analysis. Our findings suggest that universities predisposed to adopt the BL seek better trained teachers, with knowledge and skills on digital platforms and open to new technologies. Our findings evidence that teachers can use alternative, less-complex and less-expensive platforms to interact with students and encourage them to be active in the BL environment. Finally, motivated, autonomous, disciplined and committed learners are expected in BL environments.

Abstract [pt]

Este estudo analisa os desafios da educação semipresencial (ES) de Administraçãoa partir da perspectiva dos professores. Foram conduzidas entrevistas semiestruturadas com sete professores universitários com experiência nas modalidades de educação tradicional, à distância e semipresencial. A análisedos dados foi realizada por análise de conteúdo. Os achados sugerem que as universidades predispostas a adotar a ES buscam professores mais bem treinados, com conhecimentos e habilidades emplataformas digitais e abertos a novas tecnologias. Nossos achados evidenciam que os professores podem usar plataformas alternativas, menos complexas e menos caras para interagir com os alunos, para incentivá-los a permaneceremativos no ambiente de ES. Finalmente, alunos motivados, autônomos, disciplinados e comprometidossão esperados nos ambientes de ES.

Place, publisher, year, edition, pages
Rio de Janeiro: Universidade Federal Fluminense (UFF), 2020
Keywords
Blended Learning, Qualification of Administrators, Education Technology, Teaching of Management, Educação Semipresencial, Qualificação de Administradores, Tecnologia Educacional, Ensino de Administração
National Category
Business Administration
Identifiers
urn:nbn:se:hh:diva-42962 (URN)10.12712/rpca.v14i1.40632 (DOI)
Note

Funding: Brazilian Coordination for Improvement of Higher Education (CAPES), Grant code 001

Available from: 2020-08-21 Created: 2020-08-21 Last updated: 2020-11-16Bibliographically approved
Irgang dos Santos, L. F. (2020). Continuous Finding Problems and Implementing Solutions in Health Care-Associated Infections: The Role of Infection Preventionists. (Licentiate dissertation). Halmstad: Halmstad University Press
Open this publication in new window or tab >>Continuous Finding Problems and Implementing Solutions in Health Care-Associated Infections: The Role of Infection Preventionists
2020 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

This licentiate thesis aims to understand how infection preventionists (IPs) continuously find problems and implement solutions related to health care-associated infections (HAIs) in hospital settings.

HAIs are infections acquired by patients during the process of care and are among the main causes of deaths worldwide. Recently, practices for HAIs prevention and control have challenged IPs due to pandemics (e.g. COVID-19), antimicrobial resistance, population aging and limited resources in health care facilities. Such challenges demand actions to find, solve problems and implement solutions. However, IPs often fail to address these problems. The reasons stem from their inability to timely identify valuable problems and implement new solutions. Although the literature on infection prevention and control is well developed, previous studies have largely investigated how IPs implement preconceived practices to solve given problems as a single event, rather than on how to continuously find problems and implement solutions. 

This licentiate thesis comprises two empirical papers. Paper I investigates how infection prevention and control teams find problems with HAIs, and is based on a multiple case study of three infection prevention and control teams from one Swedish and two Brazilian hospitals. Paper II investigates how IPs continuously implement changes in infection prevention and control practices during pandemics, and is based on a qualitative descriptive study. The data in both papers were collected from 44 semi-structured interviews with health care professionals enrolled as IPs in Brazilian and Swedish hospitals. The key theories and literatures covered include Problem-Finding and Problem-Solving Perspective and Implementation research.

This licentiate thesis contains three main contributions. First, it advances the Problem-Finding and Problem-Solving Perspective literature by providing empirical evidence on how to create valuable knowledge from ill-structured and complex problems. Second, this licentiate thesis suggests a distinction between HAI prevention and HAI control based on two modes of decision-making for finding valuable problems with HAIs. Third, the licentiate thesis describes and categorizes sets of practices that allow to continuously implement changes of infection prevention and control practices during pandemics. 

Place, publisher, year, edition, pages
Halmstad: Halmstad University Press, 2020. p. 168
Series
Halmstad University Dissertations ; 70
Keywords
Health Care-Associated Infections, Infection Prevention and Control, Infection Preventionists, Problem-Finding and Problem-Solving Perspective, Implementation of Changes
National Category
Business Administration Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:hh:diva-42965 (URN)978-91-88749-48-2 (ISBN)
Presentation
2020-09-15, S1080, Spetsvinkelgatan 11, Halmstad, 13:00 (English)
Opponent
Supervisors
Available from: 2020-09-01 Created: 2020-08-21 Last updated: 2020-09-01Bibliographically approved
Leão De Miranda, R., Carvalho de Souza Domingues, M. J., Irgang dos Santos, L. F. & Sestino, A. (2020). Technological Based Incubator and University: A Case Study in the Region of Itajaí Valley. Revista Ciências Sociais em Perspectiva, 19(5), 187-201
Open this publication in new window or tab >>Technological Based Incubator and University: A Case Study in the Region of Itajaí Valley
2020 (English)In: Revista Ciências Sociais em Perspectiva, E-ISSN 1981-4747, Vol. 19, no 5, p. 187-201Article in journal (Refereed) Published
Abstract [en]

By understanding organizations in depth, it is possible to perceive some interactions of organizations with other organizations and with their environment. This research aims to understand the dimensions that explain the relationship network existing between a technology-based incubator and a university located in the region of the Itajaí valley. Methodologically this study is characterized as descriptive in relation to its objective, as for the procedures it can be considered as applied research from the survey of primary data and qualitative in relation to the approach of the problem. Thus, the main results have identified that the main relationship between the incubator and the university lies in the structure of the board of directors of the incubator, where the dean of administration is the chairman of the incubator's board. Therefore, although there are some deficiencies in the relations between institutions, it can be considered as the bridge of success.

Place, publisher, year, edition, pages
Cascavel, Brazil: Unioeste, 2020
Keywords
Relationship Networks, University, Technological Base Incubator
National Category
Business Administration
Identifiers
urn:nbn:se:hh:diva-44311 (URN)
Available from: 2021-05-20 Created: 2021-05-20 Last updated: 2021-05-20Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-9033-3957

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