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Lindgren, Thomas
Publications (7 of 7) Show all publications
Lindgren, T., Fors, V., Pink, S. & Bergquist, M. (2019). Experiencing the Future Car: Anticipatory UX as a Social and Digital Phenomenon. Scandinavian Journal of Information Systems, 31(1), Article ID 1.
Open this publication in new window or tab >>Experiencing the Future Car: Anticipatory UX as a Social and Digital Phenomenon
2019 (English)In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 31, no 1, article id 1Article in journal (Refereed) Published
Abstract [en]

In order to be innovative and competitive, the automotive industry seeks to understand how to attract new customers, even before they have experienced the product. User Experience (UX) research often provides insights into situated uses of products, and reflections after their use, however tells us little about how products and services are experienced before use. We propose anticipation theory as a way to understand how shared experiences between people in an online discussion forum relate to UX of cars before they are actually experienced in real-life. We took an ethnographic approach to analyse the activities of members of a self-organised web-based discussion forum for Tesla car enthusiasts, to understand how product anticipation emerges in a digital-material setting. Our study identifies how anticipatory experiences create UX of car ownership which evolves through members’ engagement in a self-organised online community enabled through the digitalisation and connectivity of the car, and how such car experiences generate new forms of digital anticipation of the car. We conclude that the shift towards digitalisation of cars and subscription services creates a need for more interdisciplinary research into spatial and temporal aspects, where socially shared anticipatory experiences are increasingly important for the overall UX. © Scandinavian Journal of Information Systems,.

Place, publisher, year, edition, pages
Göteborg: I R I S Association, 2019
Keywords
anticipation, user experience, netnography, car
National Category
Human Aspects of ICT
Identifiers
urn:nbn:se:hh:diva-40421 (URN)2-s2.0-85071673363 (Scopus ID)
Projects
Human Experiences and Expectations of Autonomous Driving
Funder
Vinnova, 2016-02515
Available from: 2019-08-21 Created: 2019-08-21 Last updated: 2019-10-14Bibliographically approved
Osz, K., Raats, K., Lindgren, T., Rothmüller, M., Rasmussen, P. H. & Vendelbo-Larsen, A. (2018). A design anthropology approach to experiential futures and autonomous driving. In: Liesbeth Huybrechts et al. (Ed.), PDC '18 Proceedings of the 15th Participatory Design Conference: Short Papers, Situated Actions, Workshops and Tutorial - Volume 2: . Paper presented at 15th Participatory Design Conference, PDC 2018, 20-24 August, 2018. New York, NY: Association for Computing Machinery (ACM), Article ID 49.
Open this publication in new window or tab >>A design anthropology approach to experiential futures and autonomous driving
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2018 (English)In: PDC '18 Proceedings of the 15th Participatory Design Conference: Short Papers, Situated Actions, Workshops and Tutorial - Volume 2 / [ed] Liesbeth Huybrechts et al., New York, NY: Association for Computing Machinery (ACM), 2018, article id 49Conference paper, Published paper (Refereed)
Abstract [en]

The relationship between design anthropology and Participatory Design (PD) has developed along a shared interest in understanding interventions and possible futures. In this full-day workshop, we use future-oriented participatory and collaborative methodologies to expand our understanding of how we might further develop ethnographies of the possible and how a focus on imagination and unspoken experience of the making and using of possible future scenarios can underpin our understandings. We also discuss how the experience of and engagement with possible futures can enable novel modes of research practice, knowing and understanding. © 2018 ACM.

Place, publisher, year, edition, pages
New York, NY: Association for Computing Machinery (ACM), 2018
Series
ACM International Conference Proceeding Series
Keywords
Design anthropology, Future-oriented ethnography, Participatory design, Computer applications, Computer programming, Autonomous driving, Collaborative methodologies, Possible futures, Distributed computer systems
National Category
Design
Identifiers
urn:nbn:se:hh:diva-38741 (URN)10.1145/3210604.3210627 (DOI)2-s2.0-85055536832 (Scopus ID)9781450355742 (ISBN)9781450364645 (ISBN)
Conference
15th Participatory Design Conference, PDC 2018, 20-24 August, 2018
Available from: 2019-01-10 Created: 2019-01-10 Last updated: 2019-01-10Bibliographically approved
Osz, K., Raats, K., Fors, V., Pink, S. & Lindgren, T. (2018). Combining WOz testing and ride along video ethnographies: advancing methodologies for Autonomous Driving car development for mixed traffic environments. In: Proceedings of the 30th Australian Conference on Computer-Human Interaction: . Paper presented at OzCHI conference, December 5-7, 2018, Melbourne, Australia. New York: ACM Press
Open this publication in new window or tab >>Combining WOz testing and ride along video ethnographies: advancing methodologies for Autonomous Driving car development for mixed traffic environments
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2018 (English)In: Proceedings of the 30th Australian Conference on Computer-Human Interaction, New York: ACM Press, 2018Conference paper, Published paper (Refereed)
Abstract [en]

Experimental ‘Wizard of Oz’ (WOz) User Experience (UX) research in the context of Autonomous Driving (AD) car development is becoming more interdisciplinary, human-centric and open to innovative methodological collaborations. In this paper, we demonstrate a mixed-methodological approach to research how people engage with and make sense of automated features that do not yet exist in everyday life contexts. We present how the combination of WOz testing and ethnographic ride-alongs have been developed and how the two different approaches can benefit from each other. We selected two everyday driving examples - emerging from T-junction and changing lane on the motorway - to demonstrate the value of mixing these methodologies. We propose that by building new collaborative test practices, we can create a more everyday-life oriented approach that better attends to people’s experiences, imaginaries and projections into possible futures of driving, which is particularly important to incorporate in AD vehicle design for mixed traffic environments.

Place, publisher, year, edition, pages
New York: ACM Press, 2018
Keywords
Mixed-methodology, Wizard-of-oz, Design ethnography, Autonomous driving, User experience, Future technology
National Category
Social Sciences Other Humanities
Identifiers
urn:nbn:se:hh:diva-38421 (URN)
Conference
OzCHI conference, December 5-7, 2018, Melbourne, Australia
Funder
VINNOVA, 2016-02515
Available from: 2018-11-25 Created: 2018-11-25 Last updated: 2018-12-13Bibliographically approved
Pink, S., Fors, V. & Lindgren, T. (2018). Emerging technologies and anticipatory images: Uncertain ways of knowing with automated and connected mobilities. Philosophy of Photography, 9(2), 195-216
Open this publication in new window or tab >>Emerging technologies and anticipatory images: Uncertain ways of knowing with automated and connected mobilities
2018 (English)In: Philosophy of Photography, ISSN 2040-3682, E-ISSN 2040-3690, Vol. 9, no 2, p. 195-216Article in journal (Refereed) Published
Abstract [en]

In this article we outline two different ways of ‘seeing’ autonomous driving (AD) cars. The first corresponds with the technological innovation narrative, published in online industry, policy, business and other news contexts, that pitches AD cars as the solution to societal problems, and urges users to trust and accept them so that such benefits can be accrued. The second is a narrative of everyday improvisation, which was visualized through our video ethnography and participant mapping exercises. Our research, undertaken in Sweden, involved possible future everyday users of AD cars. We argue for a research and intervention agenda that examines how the visual narration of how AD cars might participate in human futures, could be shifted to create new modes of trust and reassurance for publics. 

Place, publisher, year, edition, pages
Bristol: Intellect Ltd., 2018
Keywords
design, anthropology, futures, visual, ethnography, photography, video, emerging technologies, self-driving (autonomous driving) cars, everyday life
National Category
Human Aspects of ICT
Identifiers
urn:nbn:se:hh:diva-39172 (URN)10.1386/pop.9.2.195_1 (DOI)000467621900007 ()
Projects
Human Experiences and Expectations of Autonomous Driving
Funder
Vinnova, 2016-02515
Note

Funding: Sweden's Innovation Agency VINNOVA and Volvo Cars Corporation (VCC)

Available from: 2019-03-24 Created: 2019-03-24 Last updated: 2019-06-12Bibliographically approved
Lindgren, T., Bergquist, M., Pink, S., Berg, M. & Fors, V. (2018). Experiencing Expectations: Extending the Concept of UX Anticipation. In: Sune Dueholm Müller & Jeppe Agger Nielsen (Ed.), Nordic Contributions in IS Research: 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings. Paper presented at 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018 (pp. 1-13). Cham: Springer, 326
Open this publication in new window or tab >>Experiencing Expectations: Extending the Concept of UX Anticipation
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2018 (English)In: Nordic Contributions in IS Research: 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings / [ed] Sune Dueholm Müller & Jeppe Agger Nielsen, Cham: Springer, 2018, Vol. 326, p. 1-13Conference paper, Published paper (Refereed)
Abstract [en]

This paper demonstrates the role of pre-product user experience (UX) in product design. For automotive companies, questions concerning how users will experience not yet available products is pressing - due to an increase in UX design for products, combined with a decrease in time-to-market for new products. Conventional UX research provides insights through investigating specific situated moments during use, or users’ reflections after use, yet cannot provide knowledge about how users will engage with not yet existing products. To understand pre-product UX we undertook a netnographic study of three people’s experiences of expecting and owning a Tesla car. We identified how modes of anticipation evolve before using the actual car, through online social interaction, creating a pre-product experience. The study offers a foundation for theorizing pre-product UX as socially generated anticipated UX, as well as insights for UX design in industry. © Springer International Publishing AG, part of Springer Nature 2018.

Place, publisher, year, edition, pages
Cham: Springer, 2018
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 326
Keywords
User Experience, Expectations, Automotive, Anticipation
National Category
Other Social Sciences
Identifiers
urn:nbn:se:hh:diva-37964 (URN)10.1007/978-3-319-96367-9_1 (DOI)2-s2.0-85050003591 (Scopus ID)978-3-319-96366-2 (ISBN)978-3-319-96367-9 (ISBN)
Conference
9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018
Projects
Human Experiences and Expectations of Autonomous Driving (HEAD)
Funder
VINNOVA, 2016-02515
Available from: 2018-09-13 Created: 2018-09-13 Last updated: 2018-09-13Bibliographically approved
Fors, V., Pink, S. & Lindgren, T. (2018). How do we learn to know a self-driving car?: A pedagogical design anthropology approach to human - technology interaction. In: : . Paper presented at The Australian Anthropological Society Conference, Life in an Age of Death, 4-7 December, 2018, Douglas, Queensland, Australia.
Open this publication in new window or tab >>How do we learn to know a self-driving car?: A pedagogical design anthropology approach to human - technology interaction
2018 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

How will autonomous driving (AD) features change how people will relate to, and act in and with cars? To understand these and similar questions, research within human-computer interaction (HCI) is concerned with how people will react and interact with the autonomous driving features while driving a self-driving car, and how these features can be designed to be perceived as both easy to use and useful. In this paper we demonstrate how a pedagogical design anthropological approach can push this agenda further by introducing a way of understanding use of AD that accounts for how technologies become meaningful in the contexts of the mundane everyday life circumstances in which they are actually used. This approach entails understanding use of technology beyond the moment of human-technology interaction, as a process in which experiential ways of knowing take over from rational action, and meaning becomes generated through the ongoing use of technologies in everyday life processes. In the context user experience of AD, this translates into a focus on how people learn to use AD features, and to imagine possible experiences of AD in ways that are situated in the mundane routines of everyday life.

We will draw on our ethnographic research into everyday life experiences and expectations of AD cars undertaken between 2016-18, to demonstrate how people need these technologies to become part of their everyday lives, and subsequently need to learn to use them in order to accomplish everyday goals.

National Category
Human Computer Interaction
Identifiers
urn:nbn:se:hh:diva-38480 (URN)
Conference
The Australian Anthropological Society Conference, Life in an Age of Death, 4-7 December, 2018, Douglas, Queensland, Australia
Available from: 2018-12-04 Created: 2018-12-04 Last updated: 2018-12-12Bibliographically approved
Lindgren, T., Fors, V., Pink, S., Bergquist, M. & Berg, M. (2018). On the way to anticipated car UX. In: NordiCHI'18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction. Paper presented at NordiCHI'18, 29 sept -3 Okt, 2018, Oslo, Norge (pp. 494-504). New York: ACM Publications
Open this publication in new window or tab >>On the way to anticipated car UX
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2018 (English)In: NordiCHI'18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction, New York: ACM Publications, 2018, p. 494-504Conference paper, Published paper (Refereed)
Abstract [en]

Traditional User Experience (UX) research provides insights into situated uses of products, or reflections after their use, but tells us little about how products are experienced before use. In this article we demonstrate how people's engagement in web-based discussion forums creates ways through which they can experience products before they have actually used them, and reflect on the implications of this for UX research. To understand how product anticipation emerges in a digital-material setting we undertook an ethnographic analysis of members' contributions to http://www.teslaclubsweden.se, a web-based discussion forum that connects Tesla car enthusiasts. Anticipation developed as a shared endeavour that evolved through five ways which forum members engaged and participated in their community of practice. Through their online interactions their UX evolved before using the actual car. Our findings provide deeper understandings of anticipatory UX, and insights for UX design in HCI. © 2018 Association for Computing Machinery

Place, publisher, year, edition, pages
New York: ACM Publications, 2018
Keywords
Anticipation, netnography, autonmous driving
National Category
Social Sciences
Identifiers
urn:nbn:se:hh:diva-38285 (URN)10.1145/3240167.3240219 (DOI)978-1-4503-6437-9 (ISBN)
Conference
NordiCHI'18, 29 sept -3 Okt, 2018, Oslo, Norge
Projects
Human expectations and experiences of Autonomus Driving
Funder
VINNOVA, 2016-02515
Available from: 2018-11-08 Created: 2018-11-08 Last updated: 2018-11-09Bibliographically approved
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