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Ghazawneh, Ahmad
Publications (10 of 10) Show all publications
Ali Fareedi, A., Ismail, M., Ghazawneh, A., Bergquist, M. & Ortiz-Rodriguez, F. (2023). The Utilization of Artificial Intelligence for Developing Autonomous Social Robots within Health Information Systems. In: Tiwari, Sanju et al. (Ed.), CEUR Workshop Proceedings: . Paper presented at Joint of the 2nd International Workshop on Knowledge Graph Generation From Text and the 1st International BiKE Challenge, TEXT2KG 2023 and BiKE 2023, Hersonissos, Greece, 29 May, 2023 (pp. 34-50). CEUR-WS, 3447
Open this publication in new window or tab >>The Utilization of Artificial Intelligence for Developing Autonomous Social Robots within Health Information Systems
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2023 (English)In: CEUR Workshop Proceedings / [ed] Tiwari, Sanju et al., CEUR-WS , 2023, Vol. 3447, p. 34-50Conference paper, Published paper (Refereed)
Abstract [en]

This study focuses on using AI systems, specifically conversational agents (CAs), to improve information flow during peak hours in healthcare emergency departments (EDs). We customized a Cross Industry Standard Process for Data Mining CRISP-DM approach to a CRISP-Knowledge graph (CRISP-KG) for overall design research. We use a knowledge graph approach to create an intelligent knowledge base (KBs) for CAs, which can enhance their reasoning, knowledge management, and context awareness abilities. We employ a collaborative methodology and ontology design patterns to develop a formal ontological model. Our goal is to build intelligent KBs for CAs that can interact with end-users and improve care quality in EDs, using Semantic Web Rule Language (SWRL) for inference. The KG approach can assist healthcare practitioners and patients in managing information flow more efficiently in EDs, ultimately improving care outcomes. © 2023 CEUR-WS. All rights reserved.

Place, publisher, year, edition, pages
CEUR-WS, 2023
Keywords
Conversational Agents (CAs), CRISP-KG, ED, Knowledge Management (KM), SWRL
National Category
Computer Sciences
Identifiers
urn:nbn:se:hh:diva-51637 (URN)2-s2.0-85169129710 (Scopus ID)
Conference
Joint of the 2nd International Workshop on Knowledge Graph Generation From Text and the 1st International BiKE Challenge, TEXT2KG 2023 and BiKE 2023, Hersonissos, Greece, 29 May, 2023
Available from: 2023-09-20 Created: 2023-09-20 Last updated: 2023-09-20Bibliographically approved
Ali Fareedi, A., Ghazawneh, A. & Bergquist, M. (2022). Artificial Intelligence Agents and Knowledge Acquisition in Health Information System. In: MCIS 2022 Proceedings: . Paper presented at The 14th Mediterranean Conference on Information Systems (MCIS), Catanzaro, Italy, October 14-15, 2022. , Article ID 8.
Open this publication in new window or tab >>Artificial Intelligence Agents and Knowledge Acquisition in Health Information System
2022 (English)In: MCIS 2022 Proceedings, 2022, article id 8Conference paper, Published paper (Refereed)
Abstract [en]

This research work highlights the need for AI-powered applications and their usages for the optimization of information flow processes in the medical sector, from the perspective of how AI-agents can impact human-machine interaction (HCI) for acquiring relevant and necessary information in emergency department (ED). This study investigates how AI-agents can be applied to manage situations of patient related unexpected experiences, such as long waiting times, overcrowding issues, and high number of patients leaving without being diagnosed. For knowledge acquisition, we incorporated modelling workshop techniques for gathering domain information from the domain experts in the context of emergency department in Karolinska Hospital, Solna, Stockholm, Sweden, and for designing the AI-agent utilizing NLP techniques. We discuss how the proposed solution can be used as an assistant to healthcare practitioners and workers to improve medical assistance in various medical procedures to increase flow and to reduce workloads and anxiety levels. The implementation part of this work is based on the natural language processing (NLP) techniques that help to develop the intelligent behavior for information acquisition and its retrieval in a natural way to support patients/relatives’ communication with the healthcare organization efficiently and in a natural way.

Keywords
AI agents, Health Information Systems, human-machine interaction, NLP
National Category
Information Systems
Research subject
Health Innovation
Identifiers
urn:nbn:se:hh:diva-50151 (URN)
Conference
The 14th Mediterranean Conference on Information Systems (MCIS), Catanzaro, Italy, October 14-15, 2022
Available from: 2023-03-22 Created: 2023-03-22 Last updated: 2023-04-19Bibliographically approved
Mansour, O., Kajtazi, M. & Ghazawneh, A. (2022). Using Mobile Data for Understanding Population Movement and Disease Transmission during Covid-19 Outbreak in the Nordics. In: Tung X. Bui (Ed.), Proceedings of the 55th Annual Hawaii International Conference on System Sciences: . Paper presented at Hawaii International Conference on System Sciences (HICSS), Maui, Hawaii, USA, 4-7 January, 2022 (pp. 7151-7160). Honolulu, HI: University of Hawai'i Press
Open this publication in new window or tab >>Using Mobile Data for Understanding Population Movement and Disease Transmission during Covid-19 Outbreak in the Nordics
2022 (English)In: Proceedings of the 55th Annual Hawaii International Conference on System Sciences / [ed] Tung X. Bui, Honolulu, HI: University of Hawai'i Press, 2022, p. 7151-7160Conference paper, Published paper (Refereed)
Abstract [en]

This study investigates the use of mobile data to understand patterns of population movements and disease transmission during the Covid-19 outbreak. It also focuses on understanding the implications of using this data for individual privacy. Using a mixed-methods approach, we present 10 rich qualitative interviews and 412 surevey responses from participants across the Nordics. Our novel results show that the use of mobile data can be characterized by two main categories: validation data and complementary data. We also identify five implications for practice: sharing resources and expertise between health agencies and telecom companies; extended collaboration with multiple network operators;cross-disciplinary collaboration among multiple parties; developing data and privacy guidelines; and developing novel methods and tools to address the trade-off between maintaining individual privacy and obtaining detailed information from mobile data. These implications may inform immediate and future actions to prepare for, mitigate, and control the spread of infectious diseases using mobile data. They also show privacy-driven limitations of mobile data in terms of data accuracy, richness, and scope.

Place, publisher, year, edition, pages
Honolulu, HI: University of Hawai'i Press, 2022
Series
Proceedings of the ... Annual Hawaii International Conference on System Sciences, E-ISSN 2572-6862
Keywords
Technological, Educational, and Organizational Impacts of Pandemics, covid-19, mobile data, pandemic, privacy
National Category
Computer Sciences
Identifiers
urn:nbn:se:hh:diva-46342 (URN)10.24251/HICSS.2022.860 (DOI)978-0-9981331-5-7 (ISBN)
Conference
Hawaii International Conference on System Sciences (HICSS), Maui, Hawaii, USA, 4-7 January, 2022
Available from: 2022-02-13 Created: 2022-02-13 Last updated: 2023-02-15Bibliographically approved
Mansour, O., Ghazawneh, A. & Askenäs, L. (2020). An Affordances Apparatus for Enterprise Social Media. Scandinavian Journal of Information Systems, 32(2), 3-42
Open this publication in new window or tab >>An Affordances Apparatus for Enterprise Social Media
2020 (English)In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 32, no 2, p. 3-42Article in journal (Refereed) Published
Abstract [en]

The current paper addresses one of the core yet complex issues in the study of technology in organizations: the relationship between the social and the material. Many scholars in the field of Information Systems have used the notion of affordance as a lens to investigate and theorize this relationship. However, knowledge contributions in this area are often abstract and impractical, or at least compel further conceptual development. This paper uses a relational view of affordances to study organizational social media affordances based on empirical data collected about the use of the Wiki technology at two large multinational organizations—CCC and IBM. It theorizes four key mechanisms—referring to other affordances (referential), collectively enacting significant affordances (communal), situation-dependent exploitation of affordances (situatedness), and exploiting other opportunities for action (multiplicity), that embody the interaction between the social and the material. These mechanisms make up what is labelled in this paper as ‘the affordances apparatus’. The apparatus provides a conceptual structure for the interaction between social and material features that shows operational dynamics and processes underpinning the perception, enactment and exploitation of affordances. This apparatus is the main contribution of the paper in that it gives researchers a conceptual tool for investigating affordances as relational constructs between the social and the material. It also helps in understanding how people navigate the use of technology features relative to their intentions and goals.

Place, publisher, year, edition, pages
Göteborg: I R I S Association, 2020
Keywords
Affordances, Wikis, Social Media, Apparatus, Social, Material
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-43538 (URN)
Available from: 2020-11-27 Created: 2020-11-27 Last updated: 2021-01-11Bibliographically approved
Ghazawneh, A. (2019). Blockchain in the Middle East: Challenges and Opportunities. In: MCIS 2019 Proceedings: . Paper presented at 13th Mediterranean Conference on Information Systems (MCIS 2019), Naples, Italy, 2019, September 27-28, 2019. Naples: Association for Information Systems, Article ID 34.
Open this publication in new window or tab >>Blockchain in the Middle East: Challenges and Opportunities
2019 (English)In: MCIS 2019 Proceedings, Naples: Association for Information Systems, 2019, article id 34Conference paper, Published paper (Refereed)
Abstract [en]

The Blockchain technology has attracted a huge attention from both industry and academia. Despite the fact that there are great potentials of the blockchain, it is facing a number of technical challenges and social challenges. There is a substantial body of literature on the technical challenges and a limited number of researches that addressed the social challenges and opportunities of blockchain. Drawing on a multiple case study of twenty-one firms from six different Middle Eastern countries we synthesize the blockchain technology and IT in the Middle East literature to understand the challenges and opportunities of that technology in the Middle East. Our study identifies a classification of challenges and opportunities: Fine-tune challenges, estrangement challenges, sprint opportunities and act on opportunities and four associated factors: regulation, education, collaboration and culture. In doing this, our research extends and complements existing blockchain research and contributes to the IT literature in the Middle East.

Place, publisher, year, edition, pages
Naples: Association for Information Systems, 2019
Keywords
Digital Ecosystems, Blockchain, Information Technology, Challenges, Middle East
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-41249 (URN)
Conference
13th Mediterranean Conference on Information Systems (MCIS 2019), Naples, Italy, 2019, September 27-28, 2019
Available from: 2019-12-13 Created: 2019-12-13 Last updated: 2020-02-20Bibliographically approved
Ghazawneh, A. (2019). Digital Services Development and The Dynamics of Transformation by Service Providers. In: Andersson, B., Johansson, B., Barry, C., Lang, M., Linger, H., Schneider, C. (Ed.), Advances in Information Systems Development - Designing Digitalization Lecture Notes in Information Systems and Organisation: (pp. 97-112). Cham: Springer
Open this publication in new window or tab >>Digital Services Development and The Dynamics of Transformation by Service Providers
2019 (English)In: Advances in Information Systems Development - Designing Digitalization Lecture Notes in Information Systems and Organisation / [ed] Andersson, B., Johansson, B., Barry, C., Lang, M., Linger, H., Schneider, C., Cham: Springer, 2019, p. 97-112Chapter in book (Refereed)
Abstract [en]

Service providers are increasingly depending and using digital infrastructure and tools provided by digital platforms to transform their services and develop digital ones that meet the needs of heterogeneous end users. However, while there is an emerging literature of developing digital services, little is known about the dynamics of transformation. Using multiple cases of firms that develop digital services, the digital service taxonomy was synthesized to understand the dynamics of transformation in developing digital services. This study identifies five main dynamics: the services experience, the service process, the service capabilities, the service environment and the service delivery.  Each of those dynamics and their associated factors are explored under the objectives of business, interaction and technology. This enables us to extend the existing literature on digital service development in particular and contributes to the research of digital innovation in general. © 2019, Springer Nature Switzerland AG.

Place, publisher, year, edition, pages
Cham: Springer, 2019
Series
Lecture Notes in Information Systems and Organisation, ISSN 2195-4968, E-ISSN 2195-4976 ; 31
Keywords
digital services, service transformation, platforms, ecosystems, development
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-41246 (URN)10.1007/978-3-030-22993-1 (DOI)2-s2.0-85070602360 (Scopus ID)978-3-030-22992-4 (ISBN)978-3-030-22993-1 (ISBN)
Available from: 2019-12-13 Created: 2019-12-13 Last updated: 2019-12-17Bibliographically approved
Fareedi, A. A. & Ghazawneh, A. (2018). An Ontology Approach for Knowledge Acquisition and Development of Health Information System (HIS). In: B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider (Ed.), Designing Digitalization (ISD2018 Proceedings): . Paper presented at The 27th International Conference on Information Systems Development (ISD2018), Lund University, Lund, Sweden, August 22-24, 2018 (pp. 607-621). Lund, 27, Article ID 55.
Open this publication in new window or tab >>An Ontology Approach for Knowledge Acquisition and Development of Health Information System (HIS)
2018 (English)In: Designing Digitalization (ISD2018 Proceedings) / [ed] B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider, Lund, 2018, Vol. 27, p. 607-621, article id 55Conference paper, Published paper (Refereed)
Abstract [en]

This paper emphasizes various knowledge acquisition approaches in terms of tacit and explicit knowledge management that can be helpful to capture, codify and communicate within medical unit. The semantic-based knowledge management system (SKMS) supports knowledge acquisition and incorporates various approaches to provide systematic practical platform to knowledge practitioners and to identify various roles of healthcare professionals, tasks that can be performed according to personnel’s competencies, and activities that are carried out as a part of tasks to achieve defined goals of clinical process. This research outcome gives new vision to IT practitioners to manage the tacit and implicit knowledge in XML format which can be taken as foundation for the development of information systems (IS) so that domain end-users can receive timely healthcare related services according to their demands and needs.

Place, publisher, year, edition, pages
Lund: , 2018
Keywords
Knowledge management, Health Information System, conceptual modelling, information logistic, EKD, OWL, ward-round
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-39477 (URN)978-91-7753-876-9 (ISBN)
Conference
The 27th International Conference on Information Systems Development (ISD2018), Lund University, Lund, Sweden, August 22-24, 2018
Available from: 2019-05-26 Created: 2019-05-26 Last updated: 2019-10-15Bibliographically approved
Ghazawneh, A., Mansour, O. & Bergquist, M. (2018). Strategizing in Digital Application Marketplaces. In: ACIS 2018 Proceedings: . Paper presented at 29th Australasian Conference on Information Systems, ACIS2018, Sydney, Australia, December 3-5, 2018. , 29, Article ID 81.
Open this publication in new window or tab >>Strategizing in Digital Application Marketplaces
2018 (English)In: ACIS 2018 Proceedings, 2018, Vol. 29, article id 81Conference paper, Published paper (Refereed)
Abstract [en]

Digital application marketplaces have become an important strategizing device for many product developing firms. However, creating and sustaining digital application marketplaces are challenging tasks and only little empirical evidence exists about the role and nature of strategy for these marketplaces and how such strategizing actually unfolds in practice. Drawing on a case study of Apple’s App Store, we applied a strategy-as-process perspective to investigate the role of a digital application marketplace in the development of a digital platform. Our analysis identifies and describes three different strategies in the App Store case: monetizing, governing and enhancing, and demonstrates how they were enacted proactively or reactively to support the development of the platform. © 2018 ACIS2018.org. All rights reserved.

Keywords
digital platforms, digital application marketplaces, Strategy-as-Process, strategizing, AppStore
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-39478 (URN)2-s2.0-85070617080 (Scopus ID)
Conference
29th Australasian Conference on Information Systems, ACIS2018, Sydney, Australia, December 3-5, 2018
Available from: 2019-05-26 Created: 2019-05-26 Last updated: 2020-02-24Bibliographically approved
Ghazawneh, A. (2018). The Dynamics of Transformation in the Development of Digital Services. In: B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider (Ed.), Designing Digitalization (ISD2018 Proceedings): . Paper presented at 27th International Conference on Information Systems Development (ISD2018), Lund, Sweden, 22-24 August, 2018 (pp. 595-606). Lund: Lund University, 27, Article ID 54.
Open this publication in new window or tab >>The Dynamics of Transformation in the Development of Digital Services
2018 (English)In: Designing Digitalization (ISD2018 Proceedings) / [ed] B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider, Lund: Lund University , 2018, Vol. 27, p. 595-606, article id 54Conference paper, Published paper (Refereed)
Abstract [en]

Service providers are increasingly depending and using digital infrastructure and tools provided by digital platforms to transform their services and develop digital ones that meet the needs of heterogeneous end users. However, while there is an emerging literature of developing digital services, little is known about the dynamics of transformation. Using multiple cases of firms that develop digital services, the digital service taxonomy was synthesized to understand the dynamics of transformation in developing digital services. This study identifies five main dynamics: the services experience, the service process, the service capabilities, the service environment and the service delivery.  Each of those dynamics and their associated factors is explored under the objectives of business, interaction and technology. This enables us to extend the existing literature on digital service development in particular and contributes to the research of digital innovation in general.

Place, publisher, year, edition, pages
Lund: Lund University, 2018
Keywords
digital services, service transformation, platforms, ecosystems, development
National Category
Computer and Information Sciences Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-37782 (URN)978-91-7753-876-9 (ISBN)
Conference
27th International Conference on Information Systems Development (ISD2018), Lund, Sweden, 22-24 August, 2018
Available from: 2018-08-24 Created: 2018-08-24 Last updated: 2019-03-20Bibliographically approved
Mansour, O. & Ghazawneh, A. (2017). Value Creation in Digital Service Platforms. In: The 28th Australasian Conference on Information Systems: ACIS2017: . Paper presented at Australasian Conference on Information Systems, Hobart, Tasmania, Australia, 4-6 December, 2017. Hobart, Australia, Article ID 95.
Open this publication in new window or tab >>Value Creation in Digital Service Platforms
2017 (English)In: The 28th Australasian Conference on Information Systems: ACIS2017, Hobart, Australia, 2017, article id 95Conference paper, Published paper (Refereed)
Abstract [en]

Value creation is increasingly relevant for owners of digital service platforms (DSPs). These owners have two vital goals: increase their service base and sustain their service offerers. A key element in continuously accommodating these goals is value creation. While the literature on DSPs is growing, there is a paucity of knowledge on the value creation process in these platforms. Drawing on a qualitative study of Uber drivers in Denmark and Sweden, we synthesize Schumpeter’s theory of value creation to develop an understanding of the value creation process in DSPs from the perspective of service offerers. As such, our study proposes and contributes a value creation framework for DSPs that identifies 8 value sources and highlights resource combination and exchange in the process of value creation.

Place, publisher, year, edition, pages
Hobart, Australia: , 2017
Keywords
Digital Service Platforms (DSPs), Uber, Resource Exchange, Sharing Economy, Value Creation
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-35736 (URN)
Conference
Australasian Conference on Information Systems, Hobart, Tasmania, Australia, 4-6 December, 2017
Available from: 2017-12-04 Created: 2017-12-04 Last updated: 2018-01-13Bibliographically approved
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