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Lindgren, T., Fors, V., Pink, S. & Bergquist, M. (2019). Experiencing the Future Car: Anticipatory UX as a Social and Digital Phenomenon. Scandinavian Journal of Information Systems, 31(1), Article ID 1.
Open this publication in new window or tab >>Experiencing the Future Car: Anticipatory UX as a Social and Digital Phenomenon
2019 (English)In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 31, no 1, article id 1Article in journal (Refereed) Published
Abstract [en]

In order to be innovative and competitive, the automotive industry seeks to understand how to attract new customers, even before they have experienced the product. User Experience (UX) research often provides insights into situated uses of products, and reflections after their use, however tells us little about how products and services are experienced before use. We propose anticipation theory as a way to understand how shared experiences between people in an online discussion forum relate to UX of cars before they are actually experienced in real-life. We took an ethnographic approach to analyse the activities of members of a self-organised web-based discussion forum for Tesla car enthusiasts, to understand how product anticipation emerges in a digital-material setting. Our study identifies how anticipatory experiences create UX of car ownership which evolves through members’ engagement in a self-organised online community enabled through the digitalisation and connectivity of the car, and how such car experiences generate new forms of digital anticipation of the car. We conclude that the shift towards digitalisation of cars and subscription services creates a need for more interdisciplinary research into spatial and temporal aspects, where socially shared anticipatory experiences are increasingly important for the overall UX. © Scandinavian Journal of Information Systems,.

Place, publisher, year, edition, pages
Göteborg: I R I S Association, 2019
Keywords
anticipation, user experience, netnography, car
National Category
Human Aspects of ICT
Identifiers
urn:nbn:se:hh:diva-40421 (URN)2-s2.0-85071673363 (Scopus ID)
Projects
Human Experiences and Expectations of Autonomous Driving
Funder
Vinnova, 2016-02515
Available from: 2019-08-21 Created: 2019-08-21 Last updated: 2019-10-14Bibliographically approved
Goncalves, D., Bergquist, M., Bunk, R. & Alänge, S. (2019). The Influence of Cultural Values on Organizational Agility. In: AMCIS 2019 Proceedings: . Paper presented at AMCIS 2019: Twenty-fifth Americas Conference on Information Systems, Cancún, Mexico, August 15-17, 2019 (pp. 1-10).
Open this publication in new window or tab >>The Influence of Cultural Values on Organizational Agility
2019 (English)In: AMCIS 2019 Proceedings, 2019, p. 1-10Conference paper, Published paper (Refereed)
Abstract [en]

Organizational agility, a firm’s ability to manage dynamic change, has become strategically important for companies in their innovation work. In this context cultural aspects are especially important, as they can both support and hamper organizational agility. Differences can generate innovation ability but they can also create conflicts between competing value systems, thus reducing the firm’s ability to develop organizational agility to support innovation processes. We conducted a comparative study in incumbent firms and startups in the automotive industry to identify the influence of entrepreneurial cultural values on organizational agility. The Competing Values Framework was applied to identify the relationship between cultural values and organizational agility. The result shows that cultural differences affect the companies ability to develop organizational agility for innovation work. In particular incumbents struggled to enable a change towards organizational agility. We found that startups integrated Clan and Adhocracy into an agile culture, which enabled continuous innovation growth.

Keywords
Organizational Agility, Organizational Culture, Agile Culture, Continuous Innovation, Competing Values Framework
National Category
Other Electrical Engineering, Electronic Engineering, Information Engineering
Identifiers
urn:nbn:se:hh:diva-39365 (URN)
Conference
AMCIS 2019: Twenty-fifth Americas Conference on Information Systems, Cancún, Mexico, August 15-17, 2019
Available from: 2019-05-15 Created: 2019-05-15 Last updated: 2019-08-16Bibliographically approved
Lindberg, S., Jormfeldt, H. & Bergquist, M. (2019). Unlocking design potential: Design with people diagnosed with schizophrenia. Informatics for Health and Social Care, 44(1), 31-47
Open this publication in new window or tab >>Unlocking design potential: Design with people diagnosed with schizophrenia
2019 (English)In: Informatics for Health and Social Care, ISSN 1753-8157, E-ISSN 1753-8165, Vol. 44, no 1, p. 31-47Article in journal (Refereed) Published
Abstract [en]

With the expansion of e-health systems to more diverse and heterogeneous contexts and user groups, it is increasingly important to include users in design. Designers recognize the benefits of user participation, but including users with lowered cognitive and social abilities can be difficult. This paper intends to answer how these users can participate in the design of e-health systems. We conducted a case study with stakeholder interviews and design workshops with users diagnosed with schizophrenia to identify and overcome the challenges for participation. From the stakeholder interviews, we identified challenges relating to social interaction, technical experience, cognitive ability, and loss of individuality. We designed workshops that addressed these challenges and identify five strategies for unlocking the design potential of the participants: (1) work together with concrete materials and examples; (2) maintain a positive focus; (3) accept all ideas; (4) maintain and require realism; and (5) use previous interaction. We conclude that, when supported appropriately, it is possible to involve people diagnosed with schizophrenia. We also highlight the difficulty for someone not self-experienced to understand contexts as challenging and sensitive as this, and thus the value of user participation.

Place, publisher, year, edition, pages
Abingdon: Taylor & Francis, 2019
Keywords
Case study, design, participation, schizophrenia, strategy
National Category
Interaction Technologies Other Medical Sciences not elsewhere specified
Identifiers
urn:nbn:se:hh:diva-34901 (URN)10.1080/17538157.2017.1363762 (DOI)28853962 (PubMedID)2-s2.0-85028544974 (Scopus ID)
Available from: 2017-09-08 Created: 2017-09-08 Last updated: 2019-01-25Bibliographically approved
Lindgren, T., Bergquist, M., Pink, S., Berg, M. & Fors, V. (2018). Experiencing Expectations: Extending the Concept of UX Anticipation. In: Sune Dueholm Müller & Jeppe Agger Nielsen (Ed.), Nordic Contributions in IS Research: 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings. Paper presented at 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018 (pp. 1-13). Cham: Springer, 326
Open this publication in new window or tab >>Experiencing Expectations: Extending the Concept of UX Anticipation
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2018 (English)In: Nordic Contributions in IS Research: 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings / [ed] Sune Dueholm Müller & Jeppe Agger Nielsen, Cham: Springer, 2018, Vol. 326, p. 1-13Conference paper, Published paper (Refereed)
Abstract [en]

This paper demonstrates the role of pre-product user experience (UX) in product design. For automotive companies, questions concerning how users will experience not yet available products is pressing - due to an increase in UX design for products, combined with a decrease in time-to-market for new products. Conventional UX research provides insights through investigating specific situated moments during use, or users’ reflections after use, yet cannot provide knowledge about how users will engage with not yet existing products. To understand pre-product UX we undertook a netnographic study of three people’s experiences of expecting and owning a Tesla car. We identified how modes of anticipation evolve before using the actual car, through online social interaction, creating a pre-product experience. The study offers a foundation for theorizing pre-product UX as socially generated anticipated UX, as well as insights for UX design in industry. © Springer International Publishing AG, part of Springer Nature 2018.

Place, publisher, year, edition, pages
Cham: Springer, 2018
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 326
Keywords
User Experience, Expectations, Automotive, Anticipation
National Category
Other Social Sciences
Identifiers
urn:nbn:se:hh:diva-37964 (URN)10.1007/978-3-319-96367-9_1 (DOI)2-s2.0-85050003591 (Scopus ID)978-3-319-96366-2 (ISBN)978-3-319-96367-9 (ISBN)
Conference
9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018
Projects
Human Experiences and Expectations of Autonomous Driving (HEAD)
Funder
VINNOVA, 2016-02515
Available from: 2018-09-13 Created: 2018-09-13 Last updated: 2018-09-13Bibliographically approved
Bygstad, B. & Bergquist, M. (2018). Horizontal Affordances for Patient Centred Care in Hospitals. In: Proceedings of the 51st Hawaii International Conference on System Sciences: . Paper presented at Hawaii International Conference on System Sciences, HICSS-51, Waikoloa Village, Hawaii, USA, January 3-6, 2018 (pp. 3170-3179).
Open this publication in new window or tab >>Horizontal Affordances for Patient Centred Care in Hospitals
2018 (English)In: Proceedings of the 51st Hawaii International Conference on System Sciences, 2018, p. 3170-3179Conference paper, Published paper (Refereed)
Abstract [en]

While it is generally accepted that patient centred care should be the guiding principle for the delivery of health services, it is not yet clear how this should be digitalised. What is clear, however, is that the current IT solutions are not satisfactory. In this research, we suggest the affordance construct as an analytical lens to understand how technological artefacts and human agency can generate action possibilities to support horizontal process innovation by asking: (i) which affordances enable digitalisation of patient centred healthcare, and (ii) how can these identified affordances be leveraged to innovate patient centred digital hospitals.

Our empirical evidence is a comparative study of two hospitals in Sweden and Norway. Our theoretical contribution is the identification of six horizontal affordances for patient centred care. The practical contribution is that horizontal affordances emerge through configurations of human actors and lightweight IT solutions, loosely coupled to heavy weight systems.

National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-35291 (URN)978-0-9981331-1-9 (ISBN)
Conference
Hawaii International Conference on System Sciences, HICSS-51, Waikoloa Village, Hawaii, USA, January 3-6, 2018
Funder
Knowledge Foundation
Available from: 2017-10-30 Created: 2017-10-30 Last updated: 2018-01-30Bibliographically approved
Lindgren, T., Fors, V., Pink, S., Bergquist, M. & Berg, M. (2018). On the way to anticipated car UX. In: NordiCHI'18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction. Paper presented at NordiCHI'18, 29 sept -3 Okt, 2018, Oslo, Norge (pp. 494-504). New York: ACM Publications
Open this publication in new window or tab >>On the way to anticipated car UX
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2018 (English)In: NordiCHI'18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction, New York: ACM Publications, 2018, p. 494-504Conference paper, Published paper (Refereed)
Abstract [en]

Traditional User Experience (UX) research provides insights into situated uses of products, or reflections after their use, but tells us little about how products are experienced before use. In this article we demonstrate how people's engagement in web-based discussion forums creates ways through which they can experience products before they have actually used them, and reflect on the implications of this for UX research. To understand how product anticipation emerges in a digital-material setting we undertook an ethnographic analysis of members' contributions to http://www.teslaclubsweden.se, a web-based discussion forum that connects Tesla car enthusiasts. Anticipation developed as a shared endeavour that evolved through five ways which forum members engaged and participated in their community of practice. Through their online interactions their UX evolved before using the actual car. Our findings provide deeper understandings of anticipatory UX, and insights for UX design in HCI. © 2018 Association for Computing Machinery

Place, publisher, year, edition, pages
New York: ACM Publications, 2018
Keywords
Anticipation, netnography, autonmous driving
National Category
Social Sciences
Identifiers
urn:nbn:se:hh:diva-38285 (URN)10.1145/3240167.3240219 (DOI)978-1-4503-6437-9 (ISBN)
Conference
NordiCHI'18, 29 sept -3 Okt, 2018, Oslo, Norge
Projects
Human expectations and experiences of Autonomus Driving
Funder
VINNOVA, 2016-02515
Available from: 2018-11-08 Created: 2018-11-08 Last updated: 2018-11-09Bibliographically approved
Ghazawneh, A., Mansour, O. & Bergquist, M. (2018). Strategizing in Digital Application Marketplaces. In: AIS (Ed.), : . Paper presented at 29th Australasian Conference on Information Systems, ACIS2018, Sydney, Australia, December 3-5, 2018. , 29
Open this publication in new window or tab >>Strategizing in Digital Application Marketplaces
2018 (English)In: / [ed] AIS, 2018, Vol. 29Conference paper, Published paper (Refereed)
Abstract [en]

Digital application marketplaces have become an important strategizing device for many product developing firms. However, creating and sustaining digital application marketplaces are challenging tasks and only little empirical evidence exists about the role and nature of strategy for these marketplaces and how such strategizing actually unfolds in practice. Drawing on a case study of Apple’s App Store, we applied a strategy-as-process perspective to investigate the role of a digital application marketplace in the development of a digital platform. Our analysis identifies and describes three different strategies in the App Store case: monetizing, governing and enhancing, and demonstrates how they were enacted proactively or reactively to support the development of the platform.

Keywords
digital platforms, digital application marketplaces, Strategy-as-Process, strategizing, AppStore
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-39478 (URN)
Conference
29th Australasian Conference on Information Systems, ACIS2018, Sydney, Australia, December 3-5, 2018
Available from: 2019-05-26 Created: 2019-05-26 Last updated: 2019-10-09
Lindberg, S., Svedberg, P., Bergquist, M. & Nygren, J. M. (2017). Evaluating Digital Peer Support for Children Cured from Cancer. International Journal of Human-Computer Interaction, 33(8), 664-676
Open this publication in new window or tab >>Evaluating Digital Peer Support for Children Cured from Cancer
2017 (English)In: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 33, no 8, p. 664-676Article in journal (Refereed) Published
Abstract [en]

This article describes a case study of the challenges that emerged from a formative evaluation process with the purpose of evaluating a digital peer support (DPS) service for children between 8 and 12 cured from cancer. The evaluation of DPS for children is particularly challenging. While the literature on evaluation with children is extensive, challenges such as risk assessment that become prevalent in the evaluation of DPS are not highlighted. This case study analyzes how the DPS service was evaluated over the course of two usability tests, a two-week diary study, a focus group interview, and a survey. Challenges relating to ethics, trust, risk assessment, and recruitment emerged during the evaluation process. We identify key strategies to handle these challenges: progression, proxies, and reflection. Performing a multistage evaluation process with progressing sensitivity allowed control of some of the complexities of the context in order to balance the degree of the children’s involvement with the degree of sensitivity. © 2017 Taylor & Francis Group, LLC

Place, publisher, year, edition, pages
New York, NY: Taylor & Francis, 2017
Keywords
evaluation, digital peer support, children, participation, case study, strategy
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:hh:diva-34700 (URN)10.1080/10447318.2017.1278892 (DOI)000407146200006 ()2-s2.0-85011298615 (Scopus ID)
Funder
Swedish Research CouncilSwedish Research Council FormasForte, Swedish Research Council for Health, Working Life and WelfareSwedish Childhood Cancer FoundationKnowledge FoundationVINNOVA
Available from: 2017-08-10 Created: 2017-08-10 Last updated: 2018-03-23Bibliographically approved
Bergquist, M., Ljungberg, J., Remneland, B. & Rolandsson, B. (2017). From e-government to e-governance: social media and public authorities legitimacy work. In: Proceedings of the 25th European Conference on Information Systems (ECIS): . Paper presented at European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017 (pp. 858-872).
Open this publication in new window or tab >>From e-government to e-governance: social media and public authorities legitimacy work
2017 (English)In: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, p. 858-872Conference paper, Published paper (Refereed)
Abstract [en]

Social media increasingly condition how public authorities build legitimacy when engaging with citizens. In this paper we report on a study of the increasing use of and exposure to social media and social networking platforms in two Swedish public authorities, the Social Insurance Agency (SIA) and the police force. Although formally grounded on the same civic principles, the two authorities have significantly different approaches to social media as a way to generate internal and external legitimacy. SIA has mainly implemented an e-government approach to rationalize services to become more efficient and customer oriented, by using social media as one of several media channels. The police force, however, adopted an e-governance approach to build legitimacy through interaction and reflexive discussion between government and citizens as a way to create transparency and nuance citizens’ attitude towards the police force. Building on a two-dimensional public government/governance framework, we reflect on how the two studied authorities’ social media practices shape and are shaped by different governing practices in their legitimacy work.

Keywords
e-government, e-governance, social media, public authorities, institutions
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-35288 (URN)978-989-20-7655-3 (ISBN)
Conference
European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017
Available from: 2017-10-30 Created: 2017-10-30 Last updated: 2017-10-30Bibliographically approved
Ebbesson, E. & Bergquist, M. (2016). Dancing in the Dark: Social Media Tactics in the News Industry. In: The 10th Mediterranean Conference on Information Systems, MCIS 2016, Paphos, Cyprus, September 4-6, 2016: . Paper presented at Tenth Mediterranean Conference on Information Systems (MCIS), Paphos, Cyprus, September 4-6, 2016. , Article ID 20.
Open this publication in new window or tab >>Dancing in the Dark: Social Media Tactics in the News Industry
2016 (English)In: The 10th Mediterranean Conference on Information Systems, MCIS 2016, Paphos, Cyprus, September 4-6, 2016, 2016, article id 20Conference paper, Published paper (Refereed)
Abstract [en]

The news media ecosystem has expanded over the years leading up to today’s society to include advertisers, newspapers and other media houses, content producers, along with new players like social media platforms to together form a value packed mix of services for end-users to embrace. The shift from being a dominant platform owner concerning the printed paper, often with its own distribution network, presents the newspaper with many challenges when transforming into, or entering other platform owners’ ecosystems. While previous research has mainly focused on the newspaper industry’s development of strategies for embracing social media into their ecosystem, this study investigates newspaper workers’ social media usage for the purpose of attracting attention and generating value. The study of newspaper workers’ practices shows that, moving into digital platforms controlled by other dominant actors in the ecosystem, workers enact a tactical approach. Two tactics are identified: adaption and exploitation. The paper contributes with empirical insights into how newspaper workers develop practices to embrace social media that goes beyond previous research on social media strategy. We also apply the theory of everyday tactics developed by Michel de Certeau as a scaffold to theorize newspaper positioning in the rapidly changing news media landscape.

Keywords
Digital platforms, news media ecosystem, tactics, newspaper, social media
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-36198 (URN)978-9963-711-42-0 (ISBN)
Conference
Tenth Mediterranean Conference on Information Systems (MCIS), Paphos, Cyprus, September 4-6, 2016
Available from: 2018-01-31 Created: 2018-01-31 Last updated: 2018-01-31Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-6453-3653

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