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Lindgren, T., Bergquist, M., Pink, S., Berg, M. & Fors, V. (2018). Experiencing Expectations: Extending the Concept of UX Anticipation. In: Sune Dueholm Müller & Jeppe Agger Nielsen (Ed.), Nordic Contributions in IS Research: 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings. Paper presented at 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018 (pp. 1-13). Cham: Springer, 326
Open this publication in new window or tab >>Experiencing Expectations: Extending the Concept of UX Anticipation
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2018 (English)In: Nordic Contributions in IS Research: 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings / [ed] Sune Dueholm Müller & Jeppe Agger Nielsen, Cham: Springer, 2018, Vol. 326, p. 1-13Conference paper, Published paper (Refereed)
Abstract [en]

This paper demonstrates the role of pre-product user experience (UX) in product design. For automotive companies, questions concerning how users will experience not yet available products is pressing - due to an increase in UX design for products, combined with a decrease in time-to-market for new products. Conventional UX research provides insights through investigating specific situated moments during use, or users’ reflections after use, yet cannot provide knowledge about how users will engage with not yet existing products. To understand pre-product UX we undertook a netnographic study of three people’s experiences of expecting and owning a Tesla car. We identified how modes of anticipation evolve before using the actual car, through online social interaction, creating a pre-product experience. The study offers a foundation for theorizing pre-product UX as socially generated anticipated UX, as well as insights for UX design in industry. © Springer International Publishing AG, part of Springer Nature 2018.

Place, publisher, year, edition, pages
Cham: Springer, 2018
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 326
Keywords
User Experience, Expectations, Automotive, Anticipation
National Category
Other Social Sciences
Identifiers
urn:nbn:se:hh:diva-37964 (URN)10.1007/978-3-319-96367-9_1 (DOI)2-s2.0-85050003591 (Scopus ID)978-3-319-96366-2 (ISBN)978-3-319-96367-9 (ISBN)
Conference
9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018
Projects
Human Experiences and Expectations of Autonomous Driving (HEAD)
Funder
VINNOVA, 2016-02515
Available from: 2018-09-13 Created: 2018-09-13 Last updated: 2018-09-13Bibliographically approved
Bygstad, B. & Bergquist, M. (2018). Horizontal Affordances for Patient Centred Care in Hospitals. In: Proceedings of the 51st Hawaii International Conference on System Sciences: . Paper presented at Hawaii International Conference on System Sciences, HICSS-51, Waikoloa Village, Hawaii, USA, January 3-6, 2018 (pp. 3170-3179).
Open this publication in new window or tab >>Horizontal Affordances for Patient Centred Care in Hospitals
2018 (English)In: Proceedings of the 51st Hawaii International Conference on System Sciences, 2018, p. 3170-3179Conference paper, Published paper (Refereed)
Abstract [en]

While it is generally accepted that patient centred care should be the guiding principle for the delivery of health services, it is not yet clear how this should be digitalised. What is clear, however, is that the current IT solutions are not satisfactory. In this research, we suggest the affordance construct as an analytical lens to understand how technological artefacts and human agency can generate action possibilities to support horizontal process innovation by asking: (i) which affordances enable digitalisation of patient centred healthcare, and (ii) how can these identified affordances be leveraged to innovate patient centred digital hospitals.

Our empirical evidence is a comparative study of two hospitals in Sweden and Norway. Our theoretical contribution is the identification of six horizontal affordances for patient centred care. The practical contribution is that horizontal affordances emerge through configurations of human actors and lightweight IT solutions, loosely coupled to heavy weight systems.

National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-35291 (URN)978-0-9981331-1-9 (ISBN)
Conference
Hawaii International Conference on System Sciences, HICSS-51, Waikoloa Village, Hawaii, USA, January 3-6, 2018
Funder
Knowledge Foundation
Available from: 2017-10-30 Created: 2017-10-30 Last updated: 2018-01-30Bibliographically approved
Lindberg, S., Svedberg, P., Bergquist, M. & Nygren, J. M. (2017). Evaluating Digital Peer Support for Children Cured from Cancer. International Journal of Human-Computer Interaction, 33(8), 664-676
Open this publication in new window or tab >>Evaluating Digital Peer Support for Children Cured from Cancer
2017 (English)In: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 33, no 8, p. 664-676Article in journal (Refereed) Published
Abstract [en]

This article describes a case study of the challenges that emerged from a formative evaluation process with the purpose of evaluating a digital peer support (DPS) service for children between 8 and 12 cured from cancer. The evaluation of DPS for children is particularly challenging. While the literature on evaluation with children is extensive, challenges such as risk assessment that become prevalent in the evaluation of DPS are not highlighted. This case study analyzes how the DPS service was evaluated over the course of two usability tests, a two-week diary study, a focus group interview, and a survey. Challenges relating to ethics, trust, risk assessment, and recruitment emerged during the evaluation process. We identify key strategies to handle these challenges: progression, proxies, and reflection. Performing a multistage evaluation process with progressing sensitivity allowed control of some of the complexities of the context in order to balance the degree of the children’s involvement with the degree of sensitivity. © 2017 Taylor & Francis Group, LLC

Place, publisher, year, edition, pages
New York, NY: Taylor & Francis, 2017
Keywords
evaluation, digital peer support, children, participation, case study, strategy
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:hh:diva-34700 (URN)10.1080/10447318.2017.1278892 (DOI)000407146200006 ()2-s2.0-85011298615 (Scopus ID)
Funder
Swedish Research CouncilSwedish Research Council FormasForte, Swedish Research Council for Health, Working Life and WelfareSwedish Childhood Cancer FoundationKnowledge FoundationVINNOVA
Available from: 2017-08-10 Created: 2017-08-10 Last updated: 2018-03-23Bibliographically approved
Bergquist, M., Ljungberg, J., Remneland, B. & Rolandsson, B. (2017). From e-government to e-governance: social media and public authorities legitimacy work. In: Proceedings of the 25th European Conference on Information Systems (ECIS): . Paper presented at European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017 (pp. 858-872).
Open this publication in new window or tab >>From e-government to e-governance: social media and public authorities legitimacy work
2017 (English)In: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, p. 858-872Conference paper, Published paper (Refereed)
Abstract [en]

Social media increasingly condition how public authorities build legitimacy when engaging with citizens. In this paper we report on a study of the increasing use of and exposure to social media and social networking platforms in two Swedish public authorities, the Social Insurance Agency (SIA) and the police force. Although formally grounded on the same civic principles, the two authorities have significantly different approaches to social media as a way to generate internal and external legitimacy. SIA has mainly implemented an e-government approach to rationalize services to become more efficient and customer oriented, by using social media as one of several media channels. The police force, however, adopted an e-governance approach to build legitimacy through interaction and reflexive discussion between government and citizens as a way to create transparency and nuance citizens’ attitude towards the police force. Building on a two-dimensional public government/governance framework, we reflect on how the two studied authorities’ social media practices shape and are shaped by different governing practices in their legitimacy work.

Keywords
e-government, e-governance, social media, public authorities, institutions
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-35288 (URN)978-989-20-7655-3 (ISBN)
Conference
European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017
Available from: 2017-10-30 Created: 2017-10-30 Last updated: 2017-10-30Bibliographically approved
Lindberg, S., Jormfeldt, H. & Bergquist, M. (2017). Unlocking design potential: Design with people diagnosed with schizophrenia. Informatics for Health and Social Care
Open this publication in new window or tab >>Unlocking design potential: Design with people diagnosed with schizophrenia
2017 (English)In: Informatics for Health and Social Care, ISSN 1753-8157, E-ISSN 1753-8165Article in journal (Refereed) Epub ahead of print
Abstract [en]

With the expansion of e-health systems to more diverse and heterogeneous contexts and user groups, it is increasingly important to include users in design. Designers recognize the benefits of user participation, but including users with lowered cognitive and social abilities can be difficult. This paper intends to answer how these users can participate in the design of e-health systems. We conducted a case study with stakeholder interviews and design workshops with users diagnosed with schizophrenia to identify and overcome the challenges for participation. From the stakeholder interviews, we identified challenges relating to social interaction, technical experience, cognitive ability, and loss of individuality. We designed workshops that addressed these challenges and identify five strategies for unlocking the design potential of the participants: (1) work together with concrete materials and examples; (2) maintain a positive focus; (3) accept all ideas; (4) maintain and require realism; and (5) use previous interaction. We conclude that, when supported appropriately, it is possible to involve people diagnosed with schizophrenia. We also highlight the difficulty for someone not self-experienced to understand contexts as challenging and sensitive as this, and thus the value of user participation. © 2017 Taylor & Francis

Place, publisher, year, edition, pages
Abingdon: Taylor & Francis, 2017
Keywords
Case study, design, participation, schizophrenia, strategy
National Category
Interaction Technologies Other Medical Sciences not elsewhere specified
Identifiers
urn:nbn:se:hh:diva-34901 (URN)10.1080/17538157.2017.1363762 (DOI)28853962 (PubMedID)2-s2.0-85028544974 (Scopus ID)
Available from: 2017-09-08 Created: 2017-09-08 Last updated: 2018-03-08Bibliographically approved
Ebbesson, E. & Bergquist, M. (2016). Dancing in the Dark: Social Media Tactics in the News Industry. In: The 10th Mediterranean Conference on Information Systems, MCIS 2016, Paphos, Cyprus, September 4-6, 2016: . Paper presented at Tenth Mediterranean Conference on Information Systems (MCIS), Paphos, Cyprus, September 4-6, 2016. , Article ID 20.
Open this publication in new window or tab >>Dancing in the Dark: Social Media Tactics in the News Industry
2016 (English)In: The 10th Mediterranean Conference on Information Systems, MCIS 2016, Paphos, Cyprus, September 4-6, 2016, 2016, article id 20Conference paper, Published paper (Refereed)
Abstract [en]

The news media ecosystem has expanded over the years leading up to today’s society to include advertisers, newspapers and other media houses, content producers, along with new players like social media platforms to together form a value packed mix of services for end-users to embrace. The shift from being a dominant platform owner concerning the printed paper, often with its own distribution network, presents the newspaper with many challenges when transforming into, or entering other platform owners’ ecosystems. While previous research has mainly focused on the newspaper industry’s development of strategies for embracing social media into their ecosystem, this study investigates newspaper workers’ social media usage for the purpose of attracting attention and generating value. The study of newspaper workers’ practices shows that, moving into digital platforms controlled by other dominant actors in the ecosystem, workers enact a tactical approach. Two tactics are identified: adaption and exploitation. The paper contributes with empirical insights into how newspaper workers develop practices to embrace social media that goes beyond previous research on social media strategy. We also apply the theory of everyday tactics developed by Michel de Certeau as a scaffold to theorize newspaper positioning in the rapidly changing news media landscape.

Keywords
Digital platforms, news media ecosystem, tactics, newspaper, social media
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-36198 (URN)978-9963-711-42-0 (ISBN)
Conference
Tenth Mediterranean Conference on Information Systems (MCIS), Paphos, Cyprus, September 4-6, 2016
Available from: 2018-01-31 Created: 2018-01-31 Last updated: 2018-01-31Bibliographically approved
Bergquist, M., Ljungberg, J., Remneland Wikhamn, B. & Rolandsson, B. (2015). The Playful Police: The Role of Social Media in Public Institutions’ Legitimacy Work. In: : . Paper presented at 10th Organization Studies Workshop, Chania, Crete, Greece, 21-23 May, 2015.
Open this publication in new window or tab >>The Playful Police: The Role of Social Media in Public Institutions’ Legitimacy Work
2015 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Public authorities are rarely associated with creativity and playfulness. Rather, it can be threatening civic legitimacy. With the introduction of social media, a new channel opens possibilities for officers to meet the public and interact in more personal and creative ways than previously. Social media platforms like Facebook, Instagram and Twitter, have become important in people’s everyday lives as well as for organizational use. These technologies encourage self-expression, and allow users to create and share content, to comment and show appreciation or dislike of content. It also makes social networks visible. For public authorities, social media is a double-edged sword. It is a promising technology for dialogue with the citizens, but it may also facilitate the mobilization and coordination of criticism from the public. This is due to the dynamics and disruption afforded by the social media platforms. With the Swedish police officers’ Facebook interaction as empirical setting, the aim of this paper is to discuss how the increased use of social media affects the police’s legitimacy work. The study contributes with a deeper understanding of the interplay between social media and competing value logics in the context of public authorities, as it highlights the institutional tensions between official authority and playfulness. The empirical example of the police is used to show how social media creates new possibilities for creativity and playfulness.

National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-29895 (URN)
Conference
10th Organization Studies Workshop, Chania, Crete, Greece, 21-23 May, 2015
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare
Available from: 2015-12-06 Created: 2015-12-06 Last updated: 2016-01-05Bibliographically approved
Chowdhury, S., Bergquist, M. & Åkesson, M. (2014). Architectural Characteristics of Digital Services Enabled by Embedded Technology: A Study on Remote Diagnostics Services. In: Ralph H. Sprague, Jr. (Ed.), Proceedings of the 47th Annual Hawaii International Conference on System Sciences: 6-9 January 2014: Waikoloa, Hawaii. Paper presented at 47th Hawaii International Conference on System Sciences (HICSS), Waikoloa, Hawaii, USA, 6-9 January, 2014 (pp. 3909-3918). Los Alamitos, CA: IEEE Computer Society
Open this publication in new window or tab >>Architectural Characteristics of Digital Services Enabled by Embedded Technology: A Study on Remote Diagnostics Services
2014 (English)In: Proceedings of the 47th Annual Hawaii International Conference on System Sciences: 6-9 January 2014: Waikoloa, Hawaii / [ed] Ralph H. Sprague, Jr., Los Alamitos, CA: IEEE Computer Society, 2014, p. 3909-3918Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we characterize the architecture of digital services that are enabled by embedded technology. Digitalization with embedded technology in physical products has become a common phenomenon. In spite of growing instance of such digitalization, little is known about the architectural characteristics of digital services enabled by embedded technology. Based on a research on vehicular remote diagnostics services, we characterize the architecture of such digital services. Following the framework on layered modular architecture continuum, our findings provide the following architectural characteristics: i) the architecture of the digital services spans along the layered modular architecture continuum, ii) the application program of the digital services is simultaneously de-coupled and partly coupled with the embedded devices, iii) there exist layers within layer of the digital services, iv) application program layer of the digital services is a closed innovation platform. © 2014 IEEE

Place, publisher, year, edition, pages
Los Alamitos, CA: IEEE Computer Society, 2014
Keywords
Computer architecture, Vehicles, Technological innovation, Sensors, Educational institutions, Maintenance engineering, Computers
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-24881 (URN)10.1109/HICSS.2014.485 (DOI)000343806604005 ()2-s2.0-84902268962 (Scopus ID)978-1-4799-2505-6 (ISBN)978-1-4799-2504-9 (ISBN)
Conference
47th Hawaii International Conference on System Sciences (HICSS), Waikoloa, Hawaii, USA, 6-9 January, 2014
Note

Article number: 6759087

Available from: 2014-03-19 Created: 2014-03-19 Last updated: 2018-03-22Bibliographically approved
Ebbesson, E. & Bergquist, M. (2014). Changing Boundaries in Virtual (Open) Innovation Work. In: Proceedings of the 20th Americas Conference on Information Systems: . Paper presented at 20th Americas Conference on Information Systems, AMCIS 2014, Savannah, GA, United States, 7-9 August, 2014.
Open this publication in new window or tab >>Changing Boundaries in Virtual (Open) Innovation Work
2014 (English)In: Proceedings of the 20th Americas Conference on Information Systems, 2014Conference paper, Published paper (Refereed)
Abstract [en]

Co-creation and open innovation is changing the context for virtual work and the role of culture in boundary spanning. Organizations that are opening up to embrace a more open way of innovating often meet heterogeneous stakeholders. Culture in IS research is often analyzed on an organizational level, however, boundary spanning in innovation work calls for theorizing culture on several levels. This study addresses the role of culture in a boundary spanning innovation project within the newspaper industry where end-users and newspaper representatives collaborated to design a new e-service.We apply grid-group theory to unfold the complexity of virtual open innovation and conclude that stakeholders from both inside and outside the organization need to cross cultural boundaries to align themselves with other actors in order to help facilitate collaboration. The findings indicate that boundary spanners move between cultural positions based on differing cultural values in relation to other involved stakeholders.

Keywords
Co-creation, Open Innovation, Boundary Spanning, Cultural Theory
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-27320 (URN)2-s2.0-84905974705 (Scopus ID)
Conference
20th Americas Conference on Information Systems, AMCIS 2014, Savannah, GA, United States, 7-9 August, 2014
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2015-09-29Bibliographically approved
Akram, A., Bergquist, M. & Åkesson, M. (2014). Digital Visions vs. Product Practices: Understanding Tensions in Incumbent Manufacturing Firms. In: Ralph H. Sprague, Jr. (Ed.), Proceedings of the Annual Hawaii International Conference on System Sciences: . Paper presented at HICSS–47, 47th Annual Hawaii International Conference on System Sciences 2014, Hilton Waikoloa, Big Island, Hawaii, USA, January 6-9, 2014 (pp. 4516-4525). Los Alamitos, CA: IEEE Computer Society
Open this publication in new window or tab >>Digital Visions vs. Product Practices: Understanding Tensions in Incumbent Manufacturing Firms
2014 (English)In: Proceedings of the Annual Hawaii International Conference on System Sciences / [ed] Ralph H. Sprague, Jr., Los Alamitos, CA: IEEE Computer Society, 2014, p. 4516-4525Conference paper, Published paper (Refereed)
Abstract [en]

Incumbent manufacturing firms face challenges when expanding their product focus with digital services. Such expansion creates tensions in organizations in the servitization process. While management visions and conceptualizes new service oriented businesses, the actual practice of implementing these service concepts is influenced by the product paradigmatic way of thinking in the organization. This dominant thinking creates tensions between business visions and business practice. We use the case of remote diagnostics services to provide insights into a manufacturing firm’s attempt to transform the dominant oriented business models into a new networked environment. We suggest that such acts that may or may not lead to transition are lingered by dominant logics related to the product focus. This indicates that firms are required to embed new logics into their existing practice in order to exploit the full potential of digital technology. © 2014 IEEE.

Place, publisher, year, edition, pages
Los Alamitos, CA: IEEE Computer Society, 2014
Keywords
Tensions, Digitalization, Dominant logic, Incumbent manufacturing firms
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-24137 (URN)10.1109/HICSS.2014.562 (DOI)000343806604076 ()2-s2.0-84902254976 (Scopus ID)978-1-4799-2504-9 (ISBN)978-1-4799-2505-6 (ISBN)
Conference
HICSS–47, 47th Annual Hawaii International Conference on System Sciences 2014, Hilton Waikoloa, Big Island, Hawaii, USA, January 6-9, 2014
Projects
ReDi2Service
Note

Article number: 6759158

Available from: 2013-12-09 Created: 2013-12-09 Last updated: 2018-01-11Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-6453-3653

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