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Holtzberg, J., Thomsen, M. & Åkesson, M. (2023). Learning Management Systems in Flexible Learning Environments - A Study of Teachers’ Experiences. In: Eva Brooks; Jeanette Sjöberg; Anders Kalsgaard Møller; Emma Edstrand (Ed.), Design, Learning, and Innovation: 7th EAI International Conference, DLI 2022, Faro, Portugal, November 21-22, 2022, Proceedings. Paper presented at EAI DLI 2022 - 7th EAI International Conference on Design, Learning & Innovation, Faro, Portugal, November 21-22, 2022 (pp. 3-21). Cham: Springer, 493
Open this publication in new window or tab >>Learning Management Systems in Flexible Learning Environments - A Study of Teachers’ Experiences
2023 (English)In: Design, Learning, and Innovation: 7th EAI International Conference, DLI 2022, Faro, Portugal, November 21-22, 2022, Proceedings / [ed] Eva Brooks; Jeanette Sjöberg; Anders Kalsgaard Møller; Emma Edstrand, Cham: Springer, 2023, Vol. 493, p. 3-21Conference paper, Published paper (Refereed)
Abstract [en]

Digital transformation in education is expected to progress teaching and learning. To meet this expectation, new types of classrooms called flexible learning environments are designed where digital resources such as learning management systems (LMS) are integrated. This raises the question of how LMS are experienced by teachers in flexible learning environments and how their teaching practice and competence development is supported by the LMS. In this study, ten teachers working in flexible working environments have been interviewed about their experiences with LMS. The study resulted in four themes of experiences (1) Lack of adoption, (2) Control within the system, (3) Collaboration and competence development, (4) Direct feedback and interactions. The insights of the study contributes with implications for choosing and integrating LMS in flexible learning environments. © 2023, ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering.

Place, publisher, year, edition, pages
Cham: Springer, 2023
Series
Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, ISSN 1867-8211, E-ISSN 1867-822X ; 493
Keywords
Learning Management System, User Experience, Flexible Learning Environments, Digital Competence
National Category
Information Systems, Social aspects Educational Sciences
Research subject
Smart Cities and Communities, LeaDS - Learning in a Digitalised Society
Identifiers
urn:nbn:se:hh:diva-48935 (URN)10.1007/978-3-031-31392-9_1 (DOI)2-s2.0-85161430641 (Scopus ID)978-3-031-31391-2 (ISBN)978-3-031-31392-9 (ISBN)
Conference
EAI DLI 2022 - 7th EAI International Conference on Design, Learning & Innovation, Faro, Portugal, November 21-22, 2022
Available from: 2022-12-15 Created: 2022-12-15 Last updated: 2023-11-29Bibliographically approved
Johansson, J., Thomsen, M. & Åkesson, M. (2023). Public value creation and robotic process automation: normative, descriptive and prescriptive issues in municipal administration. Transforming Government: People, Process and Policy, 17(2), 177-191
Open this publication in new window or tab >>Public value creation and robotic process automation: normative, descriptive and prescriptive issues in municipal administration
2023 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 17, no 2, p. 177-191Article in journal (Refereed) Published
Abstract [en]

Abstract Purpose – This paper aims to highlight problems and opportunities for introducing digital automation in public administration (PA) and to propose implications for public value creation of robotic process automation (RPA) through the perspective of good bureaucracy as a guiding framework.

Design/methodology/approach – This conceptual paper addresses the purpose by applying three normative ideal types: Weber’s ideal type for a bureaucracy, new public management and public value management. This paper synthesizes an analytical framework in conducting case studies of the implementation of RPA systems in municipal administration.

Findings – This paper contributes to new insights into public value creation and digital automation. The following four implications are proposed: the deployment of RPA in municipal administration should emphasize that organizing administrative tasks is essentially a political issue; include considerations based on a wellgrounded analysis in which policy areas that are suitable for RPA; to pay attention to issues on legal certainty, personal integrity, transparency and opportunities to influence automated decisions; and that the introduction of RPA indicates a need to develop resources concerning learning and knowledge in the municipal administration.

Originality/value – This paper is innovative, as it relates normative, descriptive and prescriptive issues on the developing of digital automation in PA. The conceptual approach is unusual in studies of digitalization in public activities. © 2022, Jörgen Johansson, Michel Thomsen and Maria Åkesson.

Place, publisher, year, edition, pages
Bingley: Emerald Group Publishing Limited, 2023
Keywords
Weberian bureaucracy, New public management, Public value creation, Public policy, Democratic legitimacy, Organizing variables, Robotic process automation, Digital automation, Public administration
National Category
Social Sciences Information Systems, Social aspects
Research subject
Smart Cities and Communities, LeaDS - Learning in a Digitalised Society
Identifiers
urn:nbn:se:hh:diva-48095 (URN)10.1108/tg-11-2021-0193 (DOI)000815260200001 ()2-s2.0-85132858967 (Scopus ID)
Funder
AFA Insurance
Available from: 2022-09-20 Created: 2022-09-20 Last updated: 2023-04-11Bibliographically approved
Lindgren, I., Åkesson, M., Thomsen, M. & Toll, D. (2022). Organizing for Robotic Process Automation in Local Government: Observations from Two Case Studies of Robotic Process Automation Implementation in Swedish Municipalities (1ed.). In: Juell-Skielse, G.; Lindgren, I.; Åkesson, M. (Ed.), Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (pp. 189-203). Cham: Springer
Open this publication in new window or tab >>Organizing for Robotic Process Automation in Local Government: Observations from Two Case Studies of Robotic Process Automation Implementation in Swedish Municipalities
2022 (English)In: Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges / [ed] Juell-Skielse, G.; Lindgren, I.; Åkesson, M., Cham: Springer, 2022, 1, p. 189-203Chapter in book (Refereed)
Abstract [en]

Automation of internal administrative processes tied to the delivery of public services is outlined as a continuation of the development toward a more digital, efficient, and effective local government. However, this development is often based on unrealistic expectations of the transformative power of digital technologies. It is therefore important to further understand automation as a driver of digital transformation of local government organizations. Automation, in this chapter, is understood as a change from a function previously carried out by a human to being performed by a machine agent (e.g., robotic process automation). We explore and compare how initiatives to implement robotic process automation (RPA) are organized in two Swedish municipalities. Our analysis is based on semi-structured interviews with employees working in the two municipalities. The analysis shows interesting patterns across the cases concerning dissonances and disconnects between stakeholders on different levels in the organizations, making this kind of development difficult. Our results contribute with (a) empirical illustrations that show how general policies on process automation promoted by policymakers are influencing the organization of IT and work in local government practice; (b) challenges that affect the implementation of RPA in local government; and (c) point to a set of observations that require further research. © 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

Place, publisher, year, edition, pages
Cham: Springer, 2022 Edition: 1
Series
Progress in IS (PROIS), ISSN 2196-8705, E-ISSN 2196-8713
National Category
Social Sciences Information Systems, Social aspects
Research subject
Smart Cities and Communities, LeaDS - Learning in a Digitalised Society; Smart Cities and Communities
Identifiers
urn:nbn:se:hh:diva-48097 (URN)10.1007/978-3-030-92644-1_10 (DOI)978-3-030-92643-4 (ISBN)978-3-030-92644-1 (ISBN)
Funder
AFA Insurance
Available from: 2022-09-20 Created: 2022-09-20 Last updated: 2022-09-21Bibliographically approved
Chowdhury, S., Åkesson, M. & Thomsen, M. (2021). Service innovation in digitalized product platforms: An illustration of the implications of generativity on remote diagnostics of public transport buses. Technology in society, 65, Article ID 101589.
Open this publication in new window or tab >>Service innovation in digitalized product platforms: An illustration of the implications of generativity on remote diagnostics of public transport buses
2021 (English)In: Technology in society, ISSN 0160-791X, E-ISSN 1879-3274, Vol. 65, article id 101589Article in journal (Refereed) Published
Abstract [en]

The digitalization of products stimulates service innovation and new business opportunities for industrial manufacturing firms. These opportunities are driven by generativity, which denotes digital technology's capacity in enabling organizations to innovate. While generativity on the one hand provides opportunities for digital service innovation, on the other hand, it challenges the traditional business logic of industrial manufacturing firms. The traditional stable product-centric businesses where resources of a product platform are controlled by industrial manufacturing firms become destabilized and driven towards a flexible service innovation. The aim of this research is to explore the implications of generativity for service innovation in digitalized product platforms. We show the paradoxical relationship between generativity and control by following a bus manufacturer's endeavor in service innovation with digitalized public transport buses. We contribute with empirical illustrations of the implications for service innovation with three different degrees of control in digitalized product platforms. © 2021 Elsevier Ltd.

Place, publisher, year, edition, pages
Oxford: Elsevier, 2021
Keywords
Service innovation, Digitalized product platforms, Generativity, Control, Manufacturing firms
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-44158 (URN)10.1016/j.techsoc.2021.101589 (DOI)000651120700013 ()2-s2.0-85104152785 (Scopus ID)
Note

Number of pages: 10

Available from: 2021-04-16 Created: 2021-04-16 Last updated: 2021-06-18Bibliographically approved
Åkesson, M. & Thomsen, M. (2018). Designing an educational curriculum for the digital future: an international master in "Digital Service Innovation”. In: L. Gómez Chova, A. López Martínez & I. Candel Torres (Ed.), EDULEARN18 Proceedings: . Paper presented at 10th annual International Conference on Education and New Learning Technologies (EDULEARN18), Palma de Mallorca, Spain, 2-4 July, 2018 (pp. 6317-6323). IATED
Open this publication in new window or tab >>Designing an educational curriculum for the digital future: an international master in "Digital Service Innovation”
2018 (English)In: EDULEARN18 Proceedings / [ed] L. Gómez Chova, A. López Martínez & I. Candel Torres, IATED , 2018, p. 6317-6323Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents the design of an international master’s curriculum in Digital Service Innovation. Digitalization and the rapid development in information technology (IT) are fundamentally reshaping society. This development brings with it an increasing need for mastery of digital service innovation. The international master's program Digital Service Innovation addresses this need by studying digitalization, digital resources for value creation, and educating students in how to design innovative digital services. Digital Service Innovation is a two-year master’s program focused on sustainable value creation. Year one focuses on the concept of innovation and design driven problems solving. Year two focuses on conceptualization, design of digital services. The final degree project gives students the opportunity to apply theoretical knowledge in a design study, interacting with companies and public authorities. This is expected to improve the students' ability to understand how digital service innovation is connected to business requirements, and identify new digital services or applications. All to prepare students for working professionally in the field of digital service innovation.

Place, publisher, year, edition, pages
IATED, 2018
Keywords
Master’s curriculum, digital service innovation, sustainability, critical thinking, ethics
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-37840 (URN)000531474300101 ()978-84-09-02709-5 (ISBN)
Conference
10th annual International Conference on Education and New Learning Technologies (EDULEARN18), Palma de Mallorca, Spain, 2-4 July, 2018
Funder
Knowledge Foundation
Available from: 2018-08-30 Created: 2018-08-30 Last updated: 2023-12-22Bibliographically approved
Johansson, J., Holmquist, M., Thomsen, M. & Åkesson, M. (2018). En god digital arbetsmiljö: Slutrapport. Halmstad
Open this publication in new window or tab >>En god digital arbetsmiljö: Slutrapport
2018 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Halmstad: , 2018. p. 27
National Category
Public Administration Studies Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-38170 (URN)
Funder
AFA Insurance
Available from: 2018-10-17 Created: 2018-10-17 Last updated: 2018-10-26Bibliographically approved
Holmquist, M., Johansson, J., Thomsen, M. & Åkesson, M. (2018). IT-utveckling för hållbara arbetsplatser:  Rapport I - Analysseminarium. Halmstad
Open this publication in new window or tab >>IT-utveckling för hållbara arbetsplatser:  Rapport I - Analysseminarium
2018 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Halmstad: , 2018. p. 31
National Category
Public Administration Studies Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-38172 (URN)
Projects
IT-utveckling för hållbara arbetsplatser, AFA-försäkring
Available from: 2018-10-17 Created: 2018-10-17 Last updated: 2021-05-20Bibliographically approved
Johansson, J., Holmquist, M., Thomsen, M. & Åkesson, M. (2018). IT-utveckling för hållbara arbetsplatser: Rapport II - Analysseminarium. Halmstad
Open this publication in new window or tab >>IT-utveckling för hållbara arbetsplatser: Rapport II - Analysseminarium
2018 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Halmstad: , 2018. p. 65
National Category
Public Administration Studies Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-38173 (URN)
Projects
IT-utveckling för hållbara arbetsplatser (AFA-försäkring)
Funder
AFA Insurance
Available from: 2018-10-17 Created: 2018-10-17 Last updated: 2021-05-20Bibliographically approved
Thomsen, M. & Åkesson, M. (2018). Master Curriculum in Digital Service Innovation. In: American Conference on Information Systems 2018: . Paper presented at Twenty-fourth Americas Conference on Information Systems (AMCIS 2018), New Orleans, USA, 16-18 August, 2018.
Open this publication in new window or tab >>Master Curriculum in Digital Service Innovation
2018 (English)In: American Conference on Information Systems 2018, 2018Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

related to health, the environment, societal safety and economy. In short, we live in a society that is in need of innovation and new ways of thinking. In this context, information technology (IT) and digital service innovation have important roles to play. This is reflected in the work done with national and international agendas for digitalization as a path to offer citizens new types of services. This includes digital services that make the work of health professionals easier, raise patient safety, improve health care, make vehicles safer, lower maintenance costs and the impact on the environment. To meet the challenges of the future with innovation, there is an increased need for expertise in sustainable digital service development.

In this talk we report from the work of designing a curriculum for an international master program “Digital Service Innovation”. The program addresses the need for digital competence in tomorrow’s society. The curriculum fronts digital innovation and digital services as fundamental concepts (Fichman et al., 2014). In short, a digital service innovation, for example, can lead to new experiences, distribution methods, business models, types of interaction, and digital services that enhance the value of physical products. The meaning of digital service innovation in this context is the design of new, significantly improved or previously untested combinations of digital services; services that create new and sustainable values. Thus, there is an emphasis on value creation (Henfridsson et al., 2018) meaning that the proposed education draws on sustainability (economic, social and environmental) as a framework for value creation and progression of critical thinking (Ågerfalk et al., 2017).

For students, formal higher education is a valuable investment for a career in the IT labor market (Setor and Joseph, 2016). The curriculum is designed, through the introduction of new pedagogical approaches, and through sustainability as a perspective on digital service innovation, to contribute to future competence provision. Digitalization is an important driver companies’ competiveness. The developments in digital technology alter the labor market’s competence requirements and causes a complex and multifaceted services sector. In Europe, it is at present estimated that one million people with IT skills are missing in the European labor market. The curriculum is designed in collaboration with companies, engaging in the planning, development and implementation of the curriculum, in order to help to ensure its relevance to the students and the industry.

Keywords
Master Curriculum, Digital Service Innovation, digital competence, sustainable values
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-37841 (URN)
Conference
Twenty-fourth Americas Conference on Information Systems (AMCIS 2018), New Orleans, USA, 16-18 August, 2018
Funder
Knowledge Foundation
Available from: 2018-08-30 Created: 2018-08-30 Last updated: 2018-08-31Bibliographically approved
Åkesson, M. & Thomsen, M. (2018). Work-Integrated Learning: Visualizing Research as Professional Practice. In: ICERI2018 Proceedings: . Paper presented at 11th annual International Conference of Education, Research and Innovation, 12-14 November, Seville, Spain, 2018 (pp. 9608-9612). The International Academy of Technology, Education and Development
Open this publication in new window or tab >>Work-Integrated Learning: Visualizing Research as Professional Practice
2018 (English)In: ICERI2018 Proceedings, The International Academy of Technology, Education and Development, 2018, p. 9608-9612Conference paper, Published paper (Refereed)
Abstract [en]

In higher education work place practice through work placement or internships can be integrated as part of the education, especially when educating for professions such as teachers, medical professionals or law practitioners. The overall purpose of integrating work placement in the higher education is for students to experience and learn through engaging in practice with those already educated and experienced within the respective work domain. However, on masters level in higher education we seldom allow students the same opportunity related to the researcher profession. Students are commonly invited to do project or thesis work in research projects or relating to research work. Less common is to actually invite students to participate in research professional practice as a work placement. With work placement we here refer to the student being engaged during a period of time, in full working days, together with research professionals in their everyday practice. Learning to become a researcher through work experience has been described in a case study of a Ph.D. student by e.g. Eames (2003). The study showed that work placement can provide significant learning opportunities. The learning through research everyday work was different form being educated about research, and provided a view of what it means to practice in a research profession. We propose that the same opportunity for learning can be provided in masters education.

In this paper we report from an initiative of integrating research work practice in an informatics master program. At Halmstad University we are starting a new international master program in Digital Service Innovation (starting September 2018). The master program educates students to design sustainable digital services through design research. With the aim to inspire students for future careers as researchers we offer the students the opportunity for 8 full weeks of “Research Placement” to visualize research as professional practice. The purpose is to provide hands-on experience of research to develop their awareness, skills and abilities to practice as design researchers. It also provides the opportunity to engage with research professionals and the stakeholders involved in the research. Moreover, the students are provided the opportunity to discuss their own career paths and the social and ethical implications of their work for society. The “Research Placement” can be in an academic institution, a research institute or a research and development department in an organization. The student examination assignment is a self-study and reflection of their “Research Placement” (see e.g. LaBoskey, 2004; Schön, 1983).

References:

  1. Eames, C. (2003). Learning to Work: Becoming a Research Scientist Through Work Experience Placements. Education, 4(2), 7-15.
  2. LaBoskey, V. K (2004). The Methodology of Self-Study and Its Theoretical Underpinnings. In International Handbook of Self-Study of Teaching and Teacher Education Practices, Eds Loughran, J. J., Hamilton, M. L., LaBoskey, V. K. and Russell, T., Springer.
  3. Schön, D. A. (1983). The reflective practitioner: how professionals think in action. Basic Books.
Place, publisher, year, edition, pages
The International Academy of Technology, Education and Development, 2018
Series
ICERI Proceedings, E-ISSN 2340-1095
Keywords
work-integrated learning, research placement, digital service design
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-38124 (URN)10.21125/iceri.2018.0777 (DOI)978-84-09-05948-5 (ISBN)
Conference
11th annual International Conference of Education, Research and Innovation, 12-14 November, Seville, Spain, 2018
Projects
AVANS International master in digital service innovation
Funder
Knowledge Foundation
Available from: 2018-10-09 Created: 2018-10-09 Last updated: 2019-04-26Bibliographically approved
Projects
Guidance for digital automation and a good work environment;
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-8463-4486

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