hh.sePublications
Change search
Link to record
Permanent link

Direct link
Publications (10 of 68) Show all publications
Holtzberg, J., Thomsen, M. & Åkesson, M. (2023). Learning Management Systems in Flexible Learning Environments - A Study of Teachers’ Experiences. In: Eva Brooks; Jeanette Sjöberg; Anders Kalsgaard Møller; Emma Edstrand (Ed.), Design, Learning, and Innovation: 7th EAI International Conference, DLI 2022, Faro, Portugal, November 21-22, 2022, Proceedings. Paper presented at EAI DLI 2022 - 7th EAI International Conference on Design, Learning & Innovation, Faro, Portugal, November 21-22, 2022 (pp. 3-21). Cham: Springer, 493
Open this publication in new window or tab >>Learning Management Systems in Flexible Learning Environments - A Study of Teachers’ Experiences
2023 (English)In: Design, Learning, and Innovation: 7th EAI International Conference, DLI 2022, Faro, Portugal, November 21-22, 2022, Proceedings / [ed] Eva Brooks; Jeanette Sjöberg; Anders Kalsgaard Møller; Emma Edstrand, Cham: Springer, 2023, Vol. 493, p. 3-21Conference paper, Published paper (Refereed)
Abstract [en]

Digital transformation in education is expected to progress teaching and learning. To meet this expectation, new types of classrooms called flexible learning environments are designed where digital resources such as learning management systems (LMS) are integrated. This raises the question of how LMS are experienced by teachers in flexible learning environments and how their teaching practice and competence development is supported by the LMS. In this study, ten teachers working in flexible working environments have been interviewed about their experiences with LMS. The study resulted in four themes of experiences (1) Lack of adoption, (2) Control within the system, (3) Collaboration and competence development, (4) Direct feedback and interactions. The insights of the study contributes with implications for choosing and integrating LMS in flexible learning environments. © 2023, ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering.

Place, publisher, year, edition, pages
Cham: Springer, 2023
Series
Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, ISSN 1867-8211, E-ISSN 1867-822X ; 493
Keywords
Learning Management System, User Experience, Flexible Learning Environments, Digital Competence
National Category
Information Systems, Social aspects Educational Sciences
Research subject
Smart Cities and Communities, LeaDS - Learning in a Digitalised Society
Identifiers
urn:nbn:se:hh:diva-48935 (URN)10.1007/978-3-031-31392-9_1 (DOI)2-s2.0-85161430641 (Scopus ID)978-3-031-31391-2 (ISBN)978-3-031-31392-9 (ISBN)
Conference
EAI DLI 2022 - 7th EAI International Conference on Design, Learning & Innovation, Faro, Portugal, November 21-22, 2022
Available from: 2022-12-15 Created: 2022-12-15 Last updated: 2023-11-29Bibliographically approved
Johansson, J., Thomsen, M. & Åkesson, M. (2023). Public value creation and robotic process automation: normative, descriptive and prescriptive issues in municipal administration. Transforming Government: People, Process and Policy, 17(2), 177-191
Open this publication in new window or tab >>Public value creation and robotic process automation: normative, descriptive and prescriptive issues in municipal administration
2023 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 17, no 2, p. 177-191Article in journal (Refereed) Published
Abstract [en]

Abstract Purpose – This paper aims to highlight problems and opportunities for introducing digital automation in public administration (PA) and to propose implications for public value creation of robotic process automation (RPA) through the perspective of good bureaucracy as a guiding framework.

Design/methodology/approach – This conceptual paper addresses the purpose by applying three normative ideal types: Weber’s ideal type for a bureaucracy, new public management and public value management. This paper synthesizes an analytical framework in conducting case studies of the implementation of RPA systems in municipal administration.

Findings – This paper contributes to new insights into public value creation and digital automation. The following four implications are proposed: the deployment of RPA in municipal administration should emphasize that organizing administrative tasks is essentially a political issue; include considerations based on a wellgrounded analysis in which policy areas that are suitable for RPA; to pay attention to issues on legal certainty, personal integrity, transparency and opportunities to influence automated decisions; and that the introduction of RPA indicates a need to develop resources concerning learning and knowledge in the municipal administration.

Originality/value – This paper is innovative, as it relates normative, descriptive and prescriptive issues on the developing of digital automation in PA. The conceptual approach is unusual in studies of digitalization in public activities. © 2022, Jörgen Johansson, Michel Thomsen and Maria Åkesson.

Place, publisher, year, edition, pages
Bingley: Emerald Group Publishing Limited, 2023
Keywords
Weberian bureaucracy, New public management, Public value creation, Public policy, Democratic legitimacy, Organizing variables, Robotic process automation, Digital automation, Public administration
National Category
Social Sciences Information Systems, Social aspects
Research subject
Smart Cities and Communities, LeaDS - Learning in a Digitalised Society
Identifiers
urn:nbn:se:hh:diva-48095 (URN)10.1108/tg-11-2021-0193 (DOI)000815260200001 ()2-s2.0-85132858967 (Scopus ID)
Funder
AFA Insurance
Available from: 2022-09-20 Created: 2022-09-20 Last updated: 2023-04-11Bibliographically approved
Lindgren, I., Åkesson, M., Thomsen, M. & Toll, D. (2022). Organizing for Robotic Process Automation in Local Government: Observations from Two Case Studies of Robotic Process Automation Implementation in Swedish Municipalities (1ed.). In: Juell-Skielse, G.; Lindgren, I.; Åkesson, M. (Ed.), Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (pp. 189-203). Cham: Springer
Open this publication in new window or tab >>Organizing for Robotic Process Automation in Local Government: Observations from Two Case Studies of Robotic Process Automation Implementation in Swedish Municipalities
2022 (English)In: Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges / [ed] Juell-Skielse, G.; Lindgren, I.; Åkesson, M., Cham: Springer, 2022, 1, p. 189-203Chapter in book (Refereed)
Abstract [en]

Automation of internal administrative processes tied to the delivery of public services is outlined as a continuation of the development toward a more digital, efficient, and effective local government. However, this development is often based on unrealistic expectations of the transformative power of digital technologies. It is therefore important to further understand automation as a driver of digital transformation of local government organizations. Automation, in this chapter, is understood as a change from a function previously carried out by a human to being performed by a machine agent (e.g., robotic process automation). We explore and compare how initiatives to implement robotic process automation (RPA) are organized in two Swedish municipalities. Our analysis is based on semi-structured interviews with employees working in the two municipalities. The analysis shows interesting patterns across the cases concerning dissonances and disconnects between stakeholders on different levels in the organizations, making this kind of development difficult. Our results contribute with (a) empirical illustrations that show how general policies on process automation promoted by policymakers are influencing the organization of IT and work in local government practice; (b) challenges that affect the implementation of RPA in local government; and (c) point to a set of observations that require further research. © 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

Place, publisher, year, edition, pages
Cham: Springer, 2022 Edition: 1
Series
Progress in IS (PROIS), ISSN 2196-8705, E-ISSN 2196-8713
National Category
Social Sciences Information Systems, Social aspects
Research subject
Smart Cities and Communities, LeaDS - Learning in a Digitalised Society; Smart Cities and Communities
Identifiers
urn:nbn:se:hh:diva-48097 (URN)10.1007/978-3-030-92644-1_10 (DOI)978-3-030-92643-4 (ISBN)978-3-030-92644-1 (ISBN)
Funder
AFA Insurance
Available from: 2022-09-20 Created: 2022-09-20 Last updated: 2022-09-21Bibliographically approved
Juell-Skielse, G., Lindgren, I. & Åkesson, M. (Eds.). (2022). Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (1ed.). Cham: Springer
Open this publication in new window or tab >>Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges
2022 (English)Collection (editor) (Refereed)
Abstract [en]

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Place, publisher, year, edition, pages
Cham: Springer, 2022. p. 230 Edition: 1
Series
Progress in IS, ISSN 2196-8705, E-ISSN 2196-8713
Keywords
IT in Business, Public Administration, Artificial Intelligence, Computer Application in Administrative Data Processing, Control, Robotics, Automation
National Category
Social Sciences Information Systems, Social aspects
Research subject
Smart Cities and Communities, LeaDS - Learning in a Digitalised Society; Smart Cities and Communities
Identifiers
urn:nbn:se:hh:diva-48096 (URN)10.1007/978-3-030-92644-1 (DOI)978-3-030-92643-4 (ISBN)978-3-030-92644-1 (ISBN)
Funder
AFA Insurance
Available from: 2022-09-20 Created: 2022-09-20 Last updated: 2022-09-20Bibliographically approved
Juell-Skielse, G., Lindgren, I. & Åkesson, M. (2022). Towards Service Automation in Public Organizations (1ed.). In: Juell-Skielse, G.; Lindgren, I.; Åkesson, M. (Ed.), Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (pp. 3-10). Cham: Springer
Open this publication in new window or tab >>Towards Service Automation in Public Organizations
2022 (English)In: Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges / [ed] Juell-Skielse, G.; Lindgren, I.; Åkesson, M., Cham: Springer, 2022, 1, p. 3-10Chapter in book (Refereed)
Abstract [en]

This title aims at presenting the latest advancements and findings from research on service automation in public sector organizations. The authors of the chapters use a mix of social- and technical approaches to increase our understanding of public service automation. The chapters present and discuss the conceptualization of automation of service in public organizations, empirical examples of automation applications in public organizations, and implementation challenges that can arise from public sector service automation. The overall ambition is to aid and inspire researchers and practitioners to advance their knowledge on service automation in public organizations, as well as to provide a foundation for policy development and future research. In this introductory chapter, we give a brief overview of the included chapters. We then synthesize a set of gaps in the current understanding of service automation in public organizations and provide suggestions for future research. We conclude that there is a continued need to observe and learn from empirical examples and a want for more critical studies on the social- and societal consequences of increased service automation in public organizations.

Place, publisher, year, edition, pages
Cham: Springer, 2022 Edition: 1
Series
Progress in IS, ISSN 2196-8705, E-ISSN 2196-8713
National Category
Social Sciences Information Systems, Social aspects
Research subject
Smart Cities and Communities; Smart Cities and Communities, LeaDS - Learning in a Digitalised Society
Identifiers
urn:nbn:se:hh:diva-48098 (URN)10.1007/978-3-030-92644-1_1 (DOI)978-3-030-92643-4 (ISBN)978-3-030-92644-1 (ISBN)
Funder
AFA Insurance
Available from: 2022-09-20 Created: 2022-09-20 Last updated: 2022-09-20Bibliographically approved
Chowdhury, S., Åkesson, M. & Thomsen, M. (2021). Service innovation in digitalized product platforms: An illustration of the implications of generativity on remote diagnostics of public transport buses. Technology in society, 65, Article ID 101589.
Open this publication in new window or tab >>Service innovation in digitalized product platforms: An illustration of the implications of generativity on remote diagnostics of public transport buses
2021 (English)In: Technology in society, ISSN 0160-791X, E-ISSN 1879-3274, Vol. 65, article id 101589Article in journal (Refereed) Published
Abstract [en]

The digitalization of products stimulates service innovation and new business opportunities for industrial manufacturing firms. These opportunities are driven by generativity, which denotes digital technology's capacity in enabling organizations to innovate. While generativity on the one hand provides opportunities for digital service innovation, on the other hand, it challenges the traditional business logic of industrial manufacturing firms. The traditional stable product-centric businesses where resources of a product platform are controlled by industrial manufacturing firms become destabilized and driven towards a flexible service innovation. The aim of this research is to explore the implications of generativity for service innovation in digitalized product platforms. We show the paradoxical relationship between generativity and control by following a bus manufacturer's endeavor in service innovation with digitalized public transport buses. We contribute with empirical illustrations of the implications for service innovation with three different degrees of control in digitalized product platforms. © 2021 Elsevier Ltd.

Place, publisher, year, edition, pages
Oxford: Elsevier, 2021
Keywords
Service innovation, Digitalized product platforms, Generativity, Control, Manufacturing firms
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-44158 (URN)10.1016/j.techsoc.2021.101589 (DOI)000651120700013 ()2-s2.0-85104152785 (Scopus ID)
Note

Number of pages: 10

Available from: 2021-04-16 Created: 2021-04-16 Last updated: 2021-06-18Bibliographically approved
Åkesson, M., Sörensen, C. & Ihlström Eriksson, C. (2018). Ambidexterity under digitalization: A tale of two decades of new media at a Swedish newspaper. Scandinavian Journal of Management, 34(3), 276-288
Open this publication in new window or tab >>Ambidexterity under digitalization: A tale of two decades of new media at a Swedish newspaper
2018 (English)In: Scandinavian Journal of Management, ISSN 0956-5221, E-ISSN 1873-3387, Vol. 34, no 3, p. 276-288Article in journal (Refereed) Published
Abstract [en]

The digitalization of the newspaper industry represents a significant challenge for incumbent companies to engage new technologies. Many companies in the industry have had to seek new markets through digital technologies to survive. This paper explores how one of the largest Swedish newspapers, Aftonbladet, has strategically embraced new media and new markets. We report a decade of engaged scholarship based on interviews and archival analysis that covers 20 years of strategic acts at the company. We consider this effort as a case of organizational ambidexterity under digitalization. The analysis seeks to extend theoretical understanding of the interrelationships between strategic intent and technological choice. The paper contributes to the understanding of ambidexterity under digitalization by theoretically framing it in terms of strategic acts. The research suggests that digitalization implies a more complex ambidexterity interrelationship between old and new markets and technologies. As digitalization enables the loosening of previously tight couplings, the clear theoretical distinction between old and new, and critically, the unproblematic transition, is brought into question. The paper suggests replacing the notion of an orderly shift from the old to the new with ambidexterity under digitalization as a duality of both old and new undergoing continual reconfiguration. © 2018 Elsevier Ltd

Place, publisher, year, edition, pages
Kidlington: Pergamon Press, 2018
Keywords
Digitalization, Organizational ambidexterity, Strategy, News publishing, New media
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-37839 (URN)10.1016/j.scaman.2018.06.004 (DOI)000443668000006 ()2-s2.0-85050082796 (Scopus ID)
Funder
Knowledge Foundation
Available from: 2018-08-30 Created: 2018-08-30 Last updated: 2020-02-03Bibliographically approved
Åkesson, M. & Thomsen, M. (2018). Designing an educational curriculum for the digital future: an international master in "Digital Service Innovation”. In: L. Gómez Chova, A. López Martínez & I. Candel Torres (Ed.), EDULEARN18 Proceedings: . Paper presented at 10th annual International Conference on Education and New Learning Technologies (EDULEARN18), Palma de Mallorca, Spain, 2-4 July, 2018 (pp. 6317-6323). IATED
Open this publication in new window or tab >>Designing an educational curriculum for the digital future: an international master in "Digital Service Innovation”
2018 (English)In: EDULEARN18 Proceedings / [ed] L. Gómez Chova, A. López Martínez & I. Candel Torres, IATED , 2018, p. 6317-6323Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents the design of an international master’s curriculum in Digital Service Innovation. Digitalization and the rapid development in information technology (IT) are fundamentally reshaping society. This development brings with it an increasing need for mastery of digital service innovation. The international master's program Digital Service Innovation addresses this need by studying digitalization, digital resources for value creation, and educating students in how to design innovative digital services. Digital Service Innovation is a two-year master’s program focused on sustainable value creation. Year one focuses on the concept of innovation and design driven problems solving. Year two focuses on conceptualization, design of digital services. The final degree project gives students the opportunity to apply theoretical knowledge in a design study, interacting with companies and public authorities. This is expected to improve the students' ability to understand how digital service innovation is connected to business requirements, and identify new digital services or applications. All to prepare students for working professionally in the field of digital service innovation.

Place, publisher, year, edition, pages
IATED, 2018
Keywords
Master’s curriculum, digital service innovation, sustainability, critical thinking, ethics
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-37840 (URN)000531474300101 ()978-84-09-02709-5 (ISBN)
Conference
10th annual International Conference on Education and New Learning Technologies (EDULEARN18), Palma de Mallorca, Spain, 2-4 July, 2018
Funder
Knowledge Foundation
Available from: 2018-08-30 Created: 2018-08-30 Last updated: 2023-12-22Bibliographically approved
Johansson, J., Holmquist, M., Thomsen, M. & Åkesson, M. (2018). En god digital arbetsmiljö: Slutrapport. Halmstad
Open this publication in new window or tab >>En god digital arbetsmiljö: Slutrapport
2018 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Halmstad: , 2018. p. 27
National Category
Public Administration Studies Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-38170 (URN)
Funder
AFA Insurance
Available from: 2018-10-17 Created: 2018-10-17 Last updated: 2018-10-26Bibliographically approved
Holmquist, M., Johansson, J., Thomsen, M. & Åkesson, M. (2018). IT-utveckling för hållbara arbetsplatser:  Rapport I - Analysseminarium. Halmstad
Open this publication in new window or tab >>IT-utveckling för hållbara arbetsplatser:  Rapport I - Analysseminarium
2018 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Halmstad: , 2018. p. 31
National Category
Public Administration Studies Information Systems, Social aspects
Identifiers
urn:nbn:se:hh:diva-38172 (URN)
Projects
IT-utveckling för hållbara arbetsplatser, AFA-försäkring
Available from: 2018-10-17 Created: 2018-10-17 Last updated: 2021-05-20Bibliographically approved
Projects
AI i byråkratins tjänst - förändrad digital arbetsmiljö när robotkollegor blir en del av vardagen [190212]; Halmstad University; Publications
Johansson, J., Thomsen, M. & Åkesson, M. (2023). Public value creation and robotic process automation: normative, descriptive and prescriptive issues in municipal administration. Transforming Government: People, Process and Policy, 17(2), 177-191Lindgren, I., Åkesson, M., Thomsen, M. & Toll, D. (2022). Organizing for Robotic Process Automation in Local Government: Observations from Two Case Studies of Robotic Process Automation Implementation in Swedish Municipalities (1ed.). In: Juell-Skielse, G.; Lindgren, I.; Åkesson, M. (Ed.), Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (pp. 189-203). Cham: SpringerJuell-Skielse, G., Lindgren, I. & Åkesson, M. (Eds.). (2022). Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (1ed.). Cham: SpringerJuell-Skielse, G., Lindgren, I. & Åkesson, M. (2022). Towards Service Automation in Public Organizations (1ed.). In: Juell-Skielse, G.; Lindgren, I.; Åkesson, M. (Ed.), Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (pp. 3-10). Cham: Springer
Guidance for digital automation and a good work environment;
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-9439-0764

Search in DiVA

Show all publications