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Pink, Sarah
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Lindgren, T., Fors, V., Pink, S. & Bergquist, M. (2019). Experiencing the Future Car: Anticipatory UX as a Social and Digital Phenomenon. Scandinavian Journal of Information Systems, 31(1), Article ID 1.
Åpne denne publikasjonen i ny fane eller vindu >>Experiencing the Future Car: Anticipatory UX as a Social and Digital Phenomenon
2019 (engelsk)Inngår i: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 31, nr 1, artikkel-id 1Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

In order to be innovative and competitive, the automotive industry seeks to understand how to attract new customers, even before they have experienced the product. User Experience (UX) research often provides insights into situated uses of products, and reflections after their use, however tells us little about how products and services are experienced before use. We propose anticipation theory as a way to understand how shared experiences between people in an online discussion forum relate to UX of cars before they are actually experienced in real-life. We took an ethnographic approach to analyse the activities of members of a self-organised web-based discussion forum for Tesla car enthusiasts, to understand how product anticipation emerges in a digital-material setting. Our study identifies how anticipatory experiences create UX of car ownership which evolves through members’ engagement in a self-organised online community enabled through the digitalisation and connectivity of the car, and how such car experiences generate new forms of digital anticipation of the car. We conclude that the shift towards digitalisation of cars and subscription services creates a need for more interdisciplinary research into spatial and temporal aspects, where socially shared anticipatory experiences are increasingly important for the overall UX. © Scandinavian Journal of Information Systems,.

sted, utgiver, år, opplag, sider
Göteborg: I R I S Association, 2019
Emneord
anticipation, user experience, netnography, car
HSV kategori
Identifikatorer
urn:nbn:se:hh:diva-40421 (URN)2-s2.0-85071673363 (Scopus ID)
Prosjekter
Human Experiences and Expectations of Autonomous Driving
Forskningsfinansiär
Vinnova, 2016-02515
Tilgjengelig fra: 2019-08-21 Laget: 2019-08-21 Sist oppdatert: 2019-10-14bibliografisk kontrollert
Fors, V., Pink, S., Berg, M. & O'Dell, T. (2019). Imagining Personal Data: Experiences of Self-Tracking (1ed.). London, UK: Bloomsbury Academic
Åpne denne publikasjonen i ny fane eller vindu >>Imagining Personal Data: Experiences of Self-Tracking
2019 (engelsk)Bok (Fagfellevurdert)
Abstract [en]

Digital self-tracking devices and data have become normal elements of everyday life. Imagining Personal Data examines the implications of the rise of body monitoring and digital self-tracking for how we inhabit, experience and imagine our everyday worlds and futures. Through a focus on how it feels to live in environments where data is emergent, present and characterized by a sense of uncertainty, the authors argue for a new interdisciplinary approach to understanding the implications of self-tracking, which attends to its past, present and possible future. Building on social science approaches the book accounts for the concerns of scholars working in design, philosophy and human-computer interaction. It problematizes the body and senses in relation to data and tracking devices, presents an accessible analytical account of the sensory and affective experiences of self-tracking, and questions the status of big data. In doing so, the book proposes an agenda for future research and design that puts people at its centre.

sted, utgiver, år, opplag, sider
London, UK: Bloomsbury Academic, 2019. s. 208 Opplag: 1
Emneord
self tracking, ethnography
HSV kategori
Identifikatorer
urn:nbn:se:hh:diva-40422 (URN)9781350051409 (ISBN)
Forskningsfinansiär
Riksbankens Jubileumsfond
Tilgjengelig fra: 2019-08-21 Laget: 2019-08-21 Sist oppdatert: 2019-10-24bibliografisk kontrollert
Raats, K., Fors, V. & Pink, S. (2019). Understanding Trust in Automated Vehicles. In: : . Paper presented at 31st Australian Conference on Human-Computer-Interaction (OZCHI'19), Fremantle, WA, Australia, December 2–5, 2019,.
Åpne denne publikasjonen i ny fane eller vindu >>Understanding Trust in Automated Vehicles
2019 (engelsk)Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Autonomous vehicles (AVs) are developed to increase safety, and bring environmental benefits. Nevertheless, there is growing skepticism in society regarding these technologies, a tendency that centres issues of trust in research and design of future AVs. In this paper, we raise the question of how trust has been understood and researched in relation to automation within the field of HumanComputer Interaction (HCI) thus far and what has been identified as key issues to deepen our understanding of personal trust in contemporary AVs. To answer this question, we systematically reviewed 232 HCI research articles on trust in automation and AVs to identify a) key aspects of contemporary trust research theories and methodologies, and b) what dimensions of trust are in need of further investigation in relation to UX perspectives on trust. Based on the review, we discuss methodological implications of focusing on the experience of trust in future research.

Emneord
trust, automation, autonomous vehicles, user experience, design ethnography
HSV kategori
Identifikatorer
urn:nbn:se:hh:diva-40822 (URN)
Konferanse
31st Australian Conference on Human-Computer-Interaction (OZCHI'19), Fremantle, WA, Australia, December 2–5, 2019,
Prosjekter
Trust in Intelligent Cars
Forskningsfinansiär
Vinnova, 2017-03058
Tilgjengelig fra: 2019-11-01 Laget: 2019-11-01 Sist oppdatert: 2019-11-04
Osz, K., Rydström, A., Fors, V., Pink, S. & Broström, R. (2018). Building Collaborative Test Practices: Design Ethnography and WOz in Autonomous Driving Research. IxD&A: Interaction Design and Architecture(s) (37), 12-20
Åpne denne publikasjonen i ny fane eller vindu >>Building Collaborative Test Practices: Design Ethnography and WOz in Autonomous Driving Research
Vise andre…
2018 (engelsk)Inngår i: IxD&A: Interaction Design and Architecture(s), ISSN 1826-9745, E-ISSN 2283-2998, nr 37, s. 12-20Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This article outlines a novel way of performing experimental “Wizard of Oz”(WOz) User Experience (UX)research that specifically targets driving in different levels of self-driving modes. The reasons for exploring the possibilities of combining experimental and ethnographic WOz-testing have been twofold. On the one hand, this mixed-method approach responds to a growing body of critique concerning how the WOz test is biased by the claim that it explores real-life behaviour in an experimental setting. On the other hand, our approach also meets the demands for innovative research methodologies that can contribute to deeper understandings of how to better evaluate and account for human expectations and experiences when automated technologies become integrated in everyday life contexts. This knowledge is inevitable for a broader understanding of the overall user experience and expectations of autonomous driving and, more specifically, building an interdisciplinary collaborative testing approach.

sted, utgiver, år, opplag, sider
Interaction Design and Architecture(s), 2018
Emneord
Autonomous cars, User experience, Design anthropology, Future technology, Mixed-method approach
HSV kategori
Identifikatorer
urn:nbn:se:hh:diva-38479 (URN)
Forskningsfinansiär
VINNOVA, 2016-02515
Tilgjengelig fra: 2018-12-04 Laget: 2018-12-04 Sist oppdatert: 2018-12-17bibliografisk kontrollert
Osz, K., Raats, K., Fors, V., Pink, S. & Lindgren, T. (2018). Combining WOz testing and ride along video ethnographies: advancing methodologies for Autonomous Driving car development for mixed traffic environments. In: Proceedings of the 30th Australian Conference on Computer-Human Interaction: . Paper presented at OzCHI conference, December 5-7, 2018, Melbourne, Australia. New York: ACM Press
Åpne denne publikasjonen i ny fane eller vindu >>Combining WOz testing and ride along video ethnographies: advancing methodologies for Autonomous Driving car development for mixed traffic environments
Vise andre…
2018 (engelsk)Inngår i: Proceedings of the 30th Australian Conference on Computer-Human Interaction, New York: ACM Press, 2018Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Experimental ‘Wizard of Oz’ (WOz) User Experience (UX) research in the context of Autonomous Driving (AD) car development is becoming more interdisciplinary, human-centric and open to innovative methodological collaborations. In this paper, we demonstrate a mixed-methodological approach to research how people engage with and make sense of automated features that do not yet exist in everyday life contexts. We present how the combination of WOz testing and ethnographic ride-alongs have been developed and how the two different approaches can benefit from each other. We selected two everyday driving examples - emerging from T-junction and changing lane on the motorway - to demonstrate the value of mixing these methodologies. We propose that by building new collaborative test practices, we can create a more everyday-life oriented approach that better attends to people’s experiences, imaginaries and projections into possible futures of driving, which is particularly important to incorporate in AD vehicle design for mixed traffic environments.

sted, utgiver, år, opplag, sider
New York: ACM Press, 2018
Emneord
Mixed-methodology, Wizard-of-oz, Design ethnography, Autonomous driving, User experience, Future technology
HSV kategori
Identifikatorer
urn:nbn:se:hh:diva-38421 (URN)
Konferanse
OzCHI conference, December 5-7, 2018, Melbourne, Australia
Forskningsfinansiär
VINNOVA, 2016-02515
Tilgjengelig fra: 2018-11-25 Laget: 2018-11-25 Sist oppdatert: 2018-12-13bibliografisk kontrollert
Pink, S., Fors, V. & Lindgren, T. (2018). Emerging technologies and anticipatory images: Uncertain ways of knowing with automated and connected mobilities. Philosophy of Photography, 9(2), 195-216
Åpne denne publikasjonen i ny fane eller vindu >>Emerging technologies and anticipatory images: Uncertain ways of knowing with automated and connected mobilities
2018 (engelsk)Inngår i: Philosophy of Photography, ISSN 2040-3682, E-ISSN 2040-3690, Vol. 9, nr 2, s. 195-216Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

In this article we outline two different ways of ‘seeing’ autonomous driving (AD) cars. The first corresponds with the technological innovation narrative, published in online industry, policy, business and other news contexts, that pitches AD cars as the solution to societal problems, and urges users to trust and accept them so that such benefits can be accrued. The second is a narrative of everyday improvisation, which was visualized through our video ethnography and participant mapping exercises. Our research, undertaken in Sweden, involved possible future everyday users of AD cars. We argue for a research and intervention agenda that examines how the visual narration of how AD cars might participate in human futures, could be shifted to create new modes of trust and reassurance for publics. 

sted, utgiver, år, opplag, sider
Bristol: Intellect Ltd., 2018
Emneord
design, anthropology, futures, visual, ethnography, photography, video, emerging technologies, self-driving (autonomous driving) cars, everyday life
HSV kategori
Identifikatorer
urn:nbn:se:hh:diva-39172 (URN)10.1386/pop.9.2.195_1 (DOI)000467621900007 ()
Prosjekter
Human Experiences and Expectations of Autonomous Driving
Forskningsfinansiär
Vinnova, 2016-02515
Merknad

Funding: Sweden's Innovation Agency VINNOVA and Volvo Cars Corporation (VCC)

Tilgjengelig fra: 2019-03-24 Laget: 2019-03-24 Sist oppdatert: 2019-06-12bibliografisk kontrollert
Lindgren, T., Bergquist, M., Pink, S., Berg, M. & Fors, V. (2018). Experiencing Expectations: Extending the Concept of UX Anticipation. In: Sune Dueholm Müller & Jeppe Agger Nielsen (Ed.), Nordic Contributions in IS Research: 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings. Paper presented at 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018 (pp. 1-13). Cham: Springer, 326
Åpne denne publikasjonen i ny fane eller vindu >>Experiencing Expectations: Extending the Concept of UX Anticipation
Vise andre…
2018 (engelsk)Inngår i: Nordic Contributions in IS Research: 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings / [ed] Sune Dueholm Müller & Jeppe Agger Nielsen, Cham: Springer, 2018, Vol. 326, s. 1-13Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

This paper demonstrates the role of pre-product user experience (UX) in product design. For automotive companies, questions concerning how users will experience not yet available products is pressing - due to an increase in UX design for products, combined with a decrease in time-to-market for new products. Conventional UX research provides insights through investigating specific situated moments during use, or users’ reflections after use, yet cannot provide knowledge about how users will engage with not yet existing products. To understand pre-product UX we undertook a netnographic study of three people’s experiences of expecting and owning a Tesla car. We identified how modes of anticipation evolve before using the actual car, through online social interaction, creating a pre-product experience. The study offers a foundation for theorizing pre-product UX as socially generated anticipated UX, as well as insights for UX design in industry. © Springer International Publishing AG, part of Springer Nature 2018.

sted, utgiver, år, opplag, sider
Cham: Springer, 2018
Serie
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 326
Emneord
User Experience, Expectations, Automotive, Anticipation
HSV kategori
Identifikatorer
urn:nbn:se:hh:diva-37964 (URN)10.1007/978-3-319-96367-9_1 (DOI)2-s2.0-85050003591 (Scopus ID)978-3-319-96366-2 (ISBN)978-3-319-96367-9 (ISBN)
Konferanse
9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018
Prosjekter
Human Experiences and Expectations of Autonomous Driving (HEAD)
Forskningsfinansiär
VINNOVA, 2016-02515
Tilgjengelig fra: 2018-09-13 Laget: 2018-09-13 Sist oppdatert: 2018-09-13bibliografisk kontrollert
Fors, V., Pink, S. & Lindgren, T. (2018). How do we learn to know a self-driving car?: A pedagogical design anthropology approach to human - technology interaction. In: : . Paper presented at The Australian Anthropological Society Conference, Life in an Age of Death, 4-7 December, 2018, Douglas, Queensland, Australia.
Åpne denne publikasjonen i ny fane eller vindu >>How do we learn to know a self-driving car?: A pedagogical design anthropology approach to human - technology interaction
2018 (engelsk)Konferansepaper, Oral presentation with published abstract (Fagfellevurdert)
Abstract [en]

How will autonomous driving (AD) features change how people will relate to, and act in and with cars? To understand these and similar questions, research within human-computer interaction (HCI) is concerned with how people will react and interact with the autonomous driving features while driving a self-driving car, and how these features can be designed to be perceived as both easy to use and useful. In this paper we demonstrate how a pedagogical design anthropological approach can push this agenda further by introducing a way of understanding use of AD that accounts for how technologies become meaningful in the contexts of the mundane everyday life circumstances in which they are actually used. This approach entails understanding use of technology beyond the moment of human-technology interaction, as a process in which experiential ways of knowing take over from rational action, and meaning becomes generated through the ongoing use of technologies in everyday life processes. In the context user experience of AD, this translates into a focus on how people learn to use AD features, and to imagine possible experiences of AD in ways that are situated in the mundane routines of everyday life.

We will draw on our ethnographic research into everyday life experiences and expectations of AD cars undertaken between 2016-18, to demonstrate how people need these technologies to become part of their everyday lives, and subsequently need to learn to use them in order to accomplish everyday goals.

HSV kategori
Identifikatorer
urn:nbn:se:hh:diva-38480 (URN)
Konferanse
The Australian Anthropological Society Conference, Life in an Age of Death, 4-7 December, 2018, Douglas, Queensland, Australia
Tilgjengelig fra: 2018-12-04 Laget: 2018-12-04 Sist oppdatert: 2018-12-12bibliografisk kontrollert
Lindgren, T., Fors, V., Pink, S., Bergquist, M. & Berg, M. (2018). On the way to anticipated car UX. In: NordiCHI'18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction. Paper presented at NordiCHI'18, 29 sept -3 Okt, 2018, Oslo, Norge (pp. 494-504). New York: ACM Publications
Åpne denne publikasjonen i ny fane eller vindu >>On the way to anticipated car UX
Vise andre…
2018 (engelsk)Inngår i: NordiCHI'18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction, New York: ACM Publications, 2018, s. 494-504Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Traditional User Experience (UX) research provides insights into situated uses of products, or reflections after their use, but tells us little about how products are experienced before use. In this article we demonstrate how people's engagement in web-based discussion forums creates ways through which they can experience products before they have actually used them, and reflect on the implications of this for UX research. To understand how product anticipation emerges in a digital-material setting we undertook an ethnographic analysis of members' contributions to http://www.teslaclubsweden.se, a web-based discussion forum that connects Tesla car enthusiasts. Anticipation developed as a shared endeavour that evolved through five ways which forum members engaged and participated in their community of practice. Through their online interactions their UX evolved before using the actual car. Our findings provide deeper understandings of anticipatory UX, and insights for UX design in HCI. © 2018 Association for Computing Machinery

sted, utgiver, år, opplag, sider
New York: ACM Publications, 2018
Emneord
Anticipation, netnography, autonmous driving
HSV kategori
Identifikatorer
urn:nbn:se:hh:diva-38285 (URN)10.1145/3240167.3240219 (DOI)978-1-4503-6437-9 (ISBN)
Konferanse
NordiCHI'18, 29 sept -3 Okt, 2018, Oslo, Norge
Prosjekter
Human expectations and experiences of Autonomus Driving
Forskningsfinansiär
VINNOVA, 2016-02515
Tilgjengelig fra: 2018-11-08 Laget: 2018-11-08 Sist oppdatert: 2018-11-09bibliografisk kontrollert
Pink, S. & Fors, V. (2018). Samverkansetik. In: Martin Berg, Vaike Fors, Robert Willim (Ed.), Samverkansformer: Nya vägar för humaniora och samhällsvetenskap (pp. 69-91). Lund: Studentlitteratur AB
Åpne denne publikasjonen i ny fane eller vindu >>Samverkansetik
2018 (svensk)Inngår i: Samverkansformer: Nya vägar för humaniora och samhällsvetenskap / [ed] Martin Berg, Vaike Fors, Robert Willim, Lund: Studentlitteratur AB, 2018, s. 69-91Kapittel i bok, del av antologi (Annet vitenskapelig)
sted, utgiver, år, opplag, sider
Lund: Studentlitteratur AB, 2018
Emneord
samproduktion, etik, antropologi
HSV kategori
Identifikatorer
urn:nbn:se:hh:diva-38287 (URN)978-91-44-12138-3 (ISBN)
Tilgjengelig fra: 2018-11-08 Laget: 2018-11-08 Sist oppdatert: 2018-12-05bibliografisk kontrollert
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