This paper presents a systematic review of the literature of 44 research articles published customers’ satisfaction in Internet banking between (2008 and 2017). This review aims to address this gap in the literature by identifying the antecedents predicting customer satisfaction in Internet banking literature. Achieving our aims will bring together fragmented literature to serve as a foundation for research into customer satisfaction in Internet banking involving the use of Internet banking and other related digital platforms such as the mobile-banking. The results show that Asian countries recorded the highest number of publications. Also, we identified limited research from specific regions. For example, we could not identify any peer-reviewed articles from some of the European countries such as Sweden, The Netherlands, Germany, Belgium, Denmark, and Norway. Also, there are limited studies identified from the Middle East. And even countries that have  well-developed e-commerce systems from the Middle East and Africa such as Egypt, the United Arab Emirates, Lebanon, Israel, and South Africa have no published papers. Secondly, the study identified SERVEQUAL & e-SERVEQUAL as the main theoretical framework. Third, the result shows that the main predictors of satisfaction in Internet banking are service quality, information quality, and product quality. Finally, this study confirmed the mediating role of customer satisfaction on customer loyalty toward those banks offering the Internet banking service. A comprehensive list of references is presented, along with an agenda for future research to cover the identified gaps.

Purpose - Despite the growing interest in innovation of low-tech herbal manufacturing industry from strategic and policy standpoints, little empirical research exists on their innovation capability. The purpose of this study is to explore innovation capability and its effect on product innovation performance of small low-tech herbal manufacturing firms.

Design/methodology/approach - Innovation capability has been important to large firms in general and to some small firms in particular in order to address the issue of survival and profitability. A case study method is adopted to explore the process of innovation capability of low-tech manufacturing firms.

Findings - Analysis of the two case studies reveals that collaborating with institutional actors, customers, suppliers and other competitors in interactive learning, coupled with idea management and idea implementation, has been factors that has influenced innovation capability and the case firms’ product innovation performance (i.e. profitability, market share, sales, return on assets, and return on investment).

Research limitations/implications - First, in this study, we analysed two homogenous companies from the same geographical context. It could be fruitful to extend the scope to include firms in other geographical contexts and different industries, where the theoretical arguments advanced in this study can be tested further.

Originality/Value - Although the research field of innovation capability is growing lately; few attempts have been made to explore innovation capability and its effect on product innovation performance of small low-tech herbal manufacturing firms.

Purpose- The aim of this research is to provide accumulated body of prior knowledge on digital supply chain (DSC) and provides opportunities for further research.

Design/Methodology/approach-This study presents a literature review of 60 peer-reviewed articles from 2000-2017.

Findings-Based on the analysis of the 60 articles, the paper finds that the main drivers of digital supply chain consist of technologies, digitization, integration, collaboration and coordination. The analysis reveals that the most dominant research method used was survey-type research (40.0 percent). The conclusion is that there is the need for researchers to employ qualitative case to empirically examine the development of DSC, this may lead to high level conceptualisation and theoretical development in the field of DSC. In addition, the analysis revealed that 73.3 percent of the articles failed to discuss any theoretical foundation. Thus, this review provides foundation for conceptualization and theory development in the field of digital supply chain.

Originality/value-There has been some reviews of supply chain management in general; but there are little attempts scholars to synthesize extant literature on digital supply chain. Thus, the aim of this research is to provide accumulated body of prior knowledge of digital supply chain and provides opportunities for further research.

The current competitive business environment demands that firms are able to integrate operational capabilities of their supply chain members in order to develop, produce and deliver offerings at low cost and high quality. In order to understand innovation capability in a supply chain context, this paper provides an in-depth analysis of ‘Comfort Audio’, a leading company in medical technology in Sweden, which show incredible ability to develop innovative solutions and medical products over the years. A single case study was adopted in this study, which enabled indepth analysis of the case company. Findings, highlight, innovation capability factors is made up of: idea management, interactive learning, collaboration and idea implementation. In addition, consultants were found to be one of the key supply chain members contributing to the firm’s innovation capability. The main theoretical contribution of the study is that innovation capability of a firm has been found to go beyond the internal capabilities that a focal firm owns or possesses, but rather through the access and utilisation of external actors’ resources and capabilities, as a result of exchange relationships with the supply chain members.

Public universities in Ghana are increasingly being urged annually by the National Council for Tertiary Education – a regulatory agency in Ghana – to publish their research outputs for national development. This paper examines research outputs from four public universities in Ghana that offer business programmes –Business, Management, and Accounting. The study sought to find out the number of publications made by lecturers in four universities from 1961 to 2017 and the types of method mostly used by business lecturers to conduct research.  Scopus Electronic Database was used to extract business articles published in four universities from 1961 to 2017. A total of 7,195 publications from four selected universities (University of Ghana (UG), University of Cape Coast (UCC), University of Education, Winneba (UEW) and Kwame Nkrumah University of Science and Technology (KNUST)) were generated. Systematic literature review was used for the study.  Business education lecturers from of Cape Coast had the highest number of articles (100) in the Scopus database. Conversely, University of Education, Winneba had the lowest number of articles (16). It was realized that most business lecturers (71%) in the four universities preferred Quantitative research methodology. The paper urges policy makers in Ghanaian public universities to put equal premium on quantitative, qualitative and case study driven research, as a way of generating novelty in research findings.

A firm’s supply chain faces challenges relating to reducing operational cost while at the same time producing innovative products and services to meet consumers’ current and potential demand. One important phenomenon in the field of innovation research is the concept of innovation capability. The purpose of this thesis is to empirically explore innovation capability as a firm interacts with its supply chain members. In order to achieve the above stated purpose, the thesis attempted to answer the overarching research question: How does a focal firm’s interaction with its supply chain members affect its innovation capability?

To answer the research question, a multiple method approach was adopted. This consists of two qualitative case studies, conceptual analysis, a quantitative study of a sample of 117 managers and systematic literature review (SLR). First; we used the systematic literature review (SLR) method to identify important innovation capability factors and theories applied in innovation capability studies. Second, multiple case studies were used to further investigate innovation capability in a supply chain context. Third, quantitative survey-method was used to explore innovation capability measures in the context of the supply chain.

Five individual papers are presented in this thesis. The findings are summarised and presented in the cover (“kappa”) of the thesis. The findings revealed that focal firms’ innovation capability was influenced as a result of a focal firm’s interaction with its supply chain members. In addition, technological embeddedness influences innovation capability of the focal firms. 

Purpose: The purpose of this study is to explore innovation capability and its effect on internationalisation of small low-tech herbal manufacturing firms, thereby also contributing to theory development in the subject area. 

Design/methodology/approach: A single case study method is adopted to explore the process of innovation capability of low-tech manufacturing for internationalisation process. 

Findings: Our result indicates that in low-tech herbal manufacturing innovation capability has been crucial for the company’s internationalization. The uniqueness of the products is derived from mutual learning, collaboration, most importantly team work pertaining in the organisation. The findings in this study support the notion that the development of innovation capability in a natural resource-based sector could be pursued as a strategy for internationalisation in countries like Ghana. 

Research limitations/implications: 

In this study we attempted to examine low-tech manufacturing firms’ innovation capability and how it affects internationalisation. Our study, like any study, suffers from some limitations. First, the data is based on a single firm. Ideally we would like to include data from few more firms. However, getting data from innovative companies is a difficult task. Future research may consider multiple case studies within the same sector or across different sectors. 

Originality/Value: Although the research field of innovation capability is growing lately, few attempts have been made to explore innovation capability and its effect on internationalisation process of low-tech manufacturing firms.

The purpose of this study has been to examine the research output of lecturers in public universities in Ghana. A systematic literature review (SLR) was thus conducted to examine (a) productive researchers (b) subject area that attracts more research and (c) the type of research outlets for the teaching staff.  Scopus electronic database was searched using the keywords; “University of Education winneba”, “Kwame Nkrumah University of Science and Technology”, “University of Cape Coast” and “University of Ghana, Legon”. Peer-reviewed articles written in English language were considered for the study. The analysis revealed that medicine, agricultural, biological sciences and environmental science contributed to 49% out of 27 subject areas analysed. The conclusion is that researchers in other fields of study need to increase their research output. In addition, As expected the analysis revealed that article constituted the largest type of publication (6477 papers, 85%)  and conference paper constitutes the fourth largest publication (243 papers, 3 %). The conclusion is that there is need for more conference paper presentation. Attending conference enables networking, collaborative research, and access to new knowledge, research topics and trends in a particular field of study. The general trend in number of publications indicates that publications from the four universities have been on the increase since 2003.

Few studies have examined the innovation capability perspective in the context of supply chain, and in particular toward achieving supply chain agility. The purpose of this study was to deepened our understanding of how a focal firm, in conjunction with customers, suppliers, and other supply chain members build innovation capability, leading to supply chain agility. Using qualitative case study approach, this paper explores how focal firms together with supply chain members build innovation capability, leading to supply chain agility. The study reveals that supply chain members play a critical role in influencing how a focal firms build their innovation capability to swiftly respond to increasing change in customers existing and potential need through agile supply chains. Drawing inspiration from theories of Resource-Based View of the firm and Dynamic Capability, this study contributes to growing streams of literature on innovation capability by explaining how supply chains build innovation capability, leading to supply chain agility. Building innovation capability in conjunction with supply chain members is crucial for achieving supply chain agility (e.g improved customer service, new product introduction, product customisation and international delivery capacity). Copyright © 2016 Inderscience Enterprises Ltd.

Purpose: Innovation capability is a growing and significant area of academic research. However, there is little attempt to provide a cumulative overview of this phenomenon. The purpose of this systematic review is to synthesize peer reviewed articles published in the area to develop a conceptual framework and to aid future research.

Design/Methodology/Approach: The paper adopted a systematic review of literature on innovation capability. The final screening generated 51 articles from 30 journals from 2000-2015.

Findings: The examination and synthesis of the theoretical and the empirical articles show that (1) the authors applied narrow range of conceptual and theoretical foundations; (2) innovation capability is being investigated mostly at the firm level for about 90% of the articles, and marginally about 5% at network (supply) chain level; (3) the authors define innovation capability in different ways and use diverse set of dimensions to measure innovation capability; (4) there is potential for future research across firms in innovation management disciplines.

Practical implications: The review contributes to theory development in organizational capability literature in general. Managers wishing to innovate need to examine critically and integrate some of the innovation capability dimensions proposed in this paper.

Originality: The review is unique in the sense that it provides conceptualisation of innovation capability framework.